Anne Marie Gallagher

Absolutely diabolical disgrace..went to Rome and after 1 hour and 5 mins finally got on a shuttle bus..no staff at the airport rep had to be called and was extremely rude no explanation of why the wait driver was even worse..dumped 4 women in the middle of a roundabout and told to get out …we got dropped a bit later and told to get out no direction to get to the hotel and told this is meeting point for return…we had to walk miles at least 45 mins no idea where we were…absolutely ridiculous..on the way back even worse didn’t turn up at specified time and place despite calling and no answer there was another couple had waited 2hours to be picked up and we discovered we were all waiting on the same company with the same telephone number..shocking and we took a taxi to the airport..home and no apology nothing… absolutely do not recommend..

Just back from a lovely week in Sorrento Zi Teresa Hotel great location brilliant staff breakfast was very good rooms cleaned and fresh towels daily..beds are hard ..and a lot of steps up to the entrance..only thing a bit of an issue a older lady with cases..

Engineer was Promt very polite and respectful and efficient thank you very much