AP

Antony Pells

英国

レビュー

TUI のレビュー

5つ星のうち1の評価

Assisted traveller

I had assisted travel booked to and from Kefalonia. Going out the staff couldn’t do enough for me. However on my return, the Tui staff were absolutely clueless. After 20 minutes waiting I approached a member of staff ( who’s name I can provide) was rude, aggressive, arrogant and an embarrassment to your company. In all the years I have been travelling I have never been spoken to by a tour rep so badly. The woman could not care less that I needed assistance. I have put a complaint in, but will be taking the matter further if I don’t receive a satisfactory response, and I will name the individual.

2024年8月14日
自発的なレビュー

TUI からの回答

Hi Antony,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m very sorry to hear about your experience with our staff on your return journey from Kefalonia, especially after such positive assistance on your outbound trip. The behavior you described is not in line with the standards we expect from our team, and I understand how upsetting this must have been.

I can see that you've raised your comments and concerns directly to our dedicated After Travel team for review, so please rest assured that the team will be in touch once an outcome has been reached.

We appreciate your patience as we work to resolve this, and please be assured that your feedback is being taken seriously.

Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service.

Kind regards and many thanks,
Lauren
Customer Support Team

TUI GROUP
TUI UK & Ireland

Hammonds Furniture のレビュー

5つ星のうち1の評価

Lack of communication and clarity of price

The lack of communication between departements and the customer is shocking. I have received various quotes depending on what day it is and who you speak to. I was just in the process of putting my order in as the women I spoke to informed me that my price had been revised from £4000 to £3100. I then logged in to my account to find it had actually gone up to £4400. If this is how they treat customers prior to putting the order in, then I dread to see what the after sales is like.

2024年5月30日
自発的なレビュー

Hammonds Furniture からの回答

We understand your frustration with the inconsistent pricing information you received. It's important to us that customers have a clear and consistent experience. We will be reviewing our communication processes to ensure this doesn't happen again. If there’s anything further we can do, please feel free to get in touch—we’d love the opportunity to make things right.

Robert Goddard Ltd のレビュー

EMaC Ltd のレビュー

5つ星のうち1の評価

Rip Off

Very poor service, charged me £30 cancellation fee after I sold my car and bought a brand new car. Worked out at £297 for a minor service on a Nissan.

Reference the reply, standard reply to all complaints. I have already emailed you directly, so will hopefully get a suitable answer, otherwise the matter will be taken further.

2024年3月27日
自発的なレビュー

EMaC Ltd からの回答

Good Afternoon,

We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.

We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.

If you are able to supply us with your Plan details directly to Colin.Temple@emac.co.uk, we will be more than happy to review with urgent attention.

Kind regards,

The EMaC Team

Destination2 のレビュー

5つ星のうち1の評価

Rip Off Merchants

Absolute shambolic company, please read all the real reviews on Destination 2 complaints and Support group Facebook page before booking. They are rip off merchants.

Reference the below comment, my issues was settled by my bank, not by yourselves. You tried to charge me for obtain phone call recordings which you are legally not allowed to do.
Please confirm what is untrue about my initial review, as it’s is factually correct in my case.

2024年3月25日
自発的なレビュー

Destination2 からの回答

Antony Pells your comment is libelous and untrue. You appear to be commenting to inflict reputational harm upon us when your own grievance is settled some months ago now and this will be highlighted to our legal department and Trustpilot Content Integrity Team.