Robert Goddard Ltd レビュー 3,550

Great online ordering experience. Swift delivery and lovely packaging. Love my new Barbour hat and got it at a really competitive price. Will use this company again!

Great service, helpful and friendly.

Absolutely first class service, Very welcoming by the manager, Good selection of clothing in my size and quality brands.

Fantastic from ordering to delivery. The items I ordered were a brilliant price point too. I am very glad ive found you...will order again.

Exceptional service. Placed an order on Sunday 22nd December for an item at good discount - by Monday morning the item had been packed and sent by Royal Mail and received on Christmas Eve for my wife’s present, they replied promptly to my email. Brilliant service and at a great price, thank you

Placed order on 22nd Nov. Only 2 items received still waiting for remaining items. It’s been 5 days still not dispatched. However they have taken all the money. God knows how long it will take to cancel the order and get full refund.

Very poor will not be ordering anything from there again 24 hour tracking Friday order was placed 6 days later and still nothing

New to Leamington and what a gem! Such a beautiful range of clothes and home wear. With the demise of many high street shops it was so nice to be able to try on quality garments. The staff are all really friendly and helpful… it was a joy to shop here!

Ordered item this morning paid and was then emailed to say out of stock instantly resulting in monies taken now having to wait on 3 or so days for refund resulting in not being able to get something in time for my sons birthday REALLY NOT GOOD ENOUGH

My first time of ordering from this company normally l go straight to Hugo Boss.

The service was amazing.
Packaging excellent.
Arrived quickly with Special Delivery Post

WellDone.

VERY DISAPPOINTED.
Spalding Branch
Hired suit for wedding. The suit on opening wedding day morning had “tram lines” pressed in trousers.
Had to have selective wedding photos to not show trams lines.
Obviously can’t change things now but , very little in the way of an apology.

Day after the purchase i was told that the product is not in stock. Quick refund does not remove the fact that i have wasted my time shopping there.

Shocking service.
No live chat agents,no replies to emails.
And now been refunded for an order with no explanation.
WONT USE AGAIN.

Fantastic customer service and choice of clothes in the Lincoln branch.

Very poor service, ordered a coat for a birthday present, 3 days later still not despatched so decided to contact them. I sent several emails and tried calling them many times but the telephone was never answered. Only to receive an email days later stating they had refunded me because the item cannot be sourced. I’d think twice before ordering from them

I also ordered something on line like the previous review ,had no email to say your order has been despatched by the 3rd day,after sending an email was reassured it would be despatched,after receiving no email of a despatch and reading the previous review ,I took it into my own hands to ask for a refund ,refund given quicker than a despatch notification.
After reading reviews ,it seems there on line selling does not work!

What a fantastic experience my sister and I had today , it was the first time we had actually been in the Lincoln Store and was greeted by one of the staff members called Josh , this young man is certainly an attribute to your store , he made us very welcome with a fabulous knowledge of the range of clothing , we shall certainly be returning to the store as its rare to find such delightful staff as he , thanks again Josh

I ordered a ladies Barbour jacket on Friday 9th Febuary 2024, money was taken from my account. After not receiving any despatch or delivery confirmation, I emailed the company twice, who failed to reply. My first impressions was that I had been ripped off. Come the following Tuesday I received a cancellation and refund notification for the order, saying they had no stock. Really not a good way to run a business, I doubt I will use this company again.

Popped into Robert goddard (wisbech)

I was warmly welcomed instore and finally got down to looking into wedding suits with the team...

The staff where very very helpful in getting me the right theme of abit of blue and gold with a little style with the tie that matched my waist coat...

I cannot fault anything and love the expirience of a new men's suit that I've purchased from a top notch team...

So thank you to the hard working team that goes above and beyond at Robert goddard (wisbech)

Will be back again soon

James

Delivered on time in eco friendly packaging. Had a minor problem with my order. Received a response and resolution by email within a couple of hours from Victoria. Very responsive and overall really pleased with my purchases and the customer service. I didn't have to return any items, but see some people are unhappy with the cost. As our shopping habits change, this is something we need to get used to, in order for online shopping to remain sustainable.