Spam

Poor telephone manner. However my complaint to the bank was not upheld based on cherry picked selected portions from the tape.

During my call I was given a massive amount of instructions to follow to navigate around to the refer a friend that can only de done via the phone APP I later found out after also being told on the chat earlier that it can also be done on PC too. Back to the telephone and when I said too hard to follow the long and the long list of instructions she read out on how to get to refer a friend in the phone APP all at once. Rather than given easy step by step instructions. I was told no its not hard to follow, its quite easy. Or try going to your local branch.

I found her demeanour very poor and said I will hang up and I did that. I rang back and the next person helped me in a matter of minutes in a warm and friendly manner.

First complaint I had made in 50 years with Lloyds bank so I don't moan without good reason. No apologies to me at all throughout the whole long and protracted saga. They are sending me a letter in the post so I will see if any apologies on that despite me telling them it caused me significant distress. If not I may have to report Lloyds Bank to the Financial Ombudsman. Also I may have to further review my business with Lloyds when my fixed rate ISA matures if the present rates elsewhere are not to low by now.

I gave it an extra star because this was the first complaint instance in approximately 50 years with Lloyds Bank despite the stress I felt during the problem telephone call.

I had forgotten I had already sent a review on 21st January 2026 about the navigation in the phone APP and was told at least my comment would be passed to the developers., which was a much better response.
POST LLOYDS REPLY
Oh yes that's a good idea, I could contact you on the telephone again.

I didn't give it 5 stars because the 0800 contact number didn't work and a couple of hours went by after sending an email after noticing that it was not ready yet. I then saw the feedback on trust pilot and thought I had been scammed. Then I suddenly got a reply to my email and the card became instantly available. Panic over. Expect they are extra maxed out because its Christmas next week but I will let them know that their contact telephone number does not work. Thank you and have a nice Christmas all!

These guys are great. You just find the cheapest deal and if its on Top Cash Back then they send you money on top to your bank account.

PHONE YOUR BANK AND BLOCK YOUR CARD DEALINGS WITH OZERTY NOW! Ozerty have a bad name if you check them on Chat GPT.

Alarm bells started ringing after finding the same item at half the price on a well known auction site.

Tried to cancel straight after ordering and asked about a return and got all the same issues as everyone else. I am going to report them to trading standards/watchdog.

Fatima was quick to respond and very helpful.

Not the UK 's most efficient bank as can only be contacted by telephone except the one email address for cancellations that can take up to 30 days if used.

Saver seems a good bonus rate but again administration lets it down.

I feel sorry for the fast talking young girls who answer the phone with a preset pre-written pressure sales pitch card after people have waited around an hour or so.

Obviously the big customer pull is no standing charges, which would be brilliant if it was all straigh forward. However, if you work in the stress levels I would rather pay a normal decent company a standing charge after my own experiences with Utilita, which sadly mirrors what all the other genuine no non spoof revewers have said. Utilita told me that all the energy compaines get reviews like this.....eer no! Not perfect but absolutely no where near as bad.

No mate stay where you are and don't get mixed up with this outfit. You know what the motto is regarding cheapness!