LyndaThoseby

I have a Dyson ball suction good but will not pick up long hair on bedroom carpet.
it’s been back 3 times now and just had email telling me,the filter was full of debris which is a load of rubbish as I washed and dried as I have done every time it went back.
Had the head changed and still won’t pick up from carpet.
The engineers have just lied and I told the lady that and it’s wrong to phob people off when they can’t get to grips why it’s not picking up.
I have had Dyson hoovers for over 20years and never had a problem with cordless one but this one ball load of crap.
Need to find out where and what can be done about it as it is now a year old and getting no where with the company

Can’t fault their service from start to finish.
The lads came first thing in the morning and cracked on lovely lads who did first 2 days.
Resin guys came day after cracked on as well,fab finish we love it.

Very helpful staff couldn’t have helped any more than they did for a 94 year old mother.