Absolutely awful communication
Absolutely awful communication. Ordered on 11th Jan. The only communication received from Scotts was an email confirming the order. Nothing thereafter. Called them on 15th and was told the 2 items were on pre-order, which was NOT indicated on the website or communicated at time of order. Was told that one item would go out on 21st Jan and second on 31st Jan. I requested a refund on delivery charge, which was granted (but not offered). It is now the 28th Jan and still no communication on the despatch of first product. Called again and told that neither product had yet been sent. Was told by the call handler, Ryan, that Scott’s don’t send emails out to inform customers of delays in orders. I have asked for a full refund which should be with me within 5 working days! We’ll wait and see! Really poor service from a UK independent business. Must do better to compete with large multinationals guys. I’ll continue to buy UK independents where possible, but not from Scott’s I’m afraid.