Misleading trial and very poor food quality – avoid
I don’t usually leave reviews, but I feel people should be aware of my experience.
The food quality was extremely disappointing. Everything tasted heavily processed, with sugar seemingly added to almost every meal. The dishes were overloaded with spices, which felt like an attempt to mask the poor quality rather than enhance flavour. Overall, nothing tasted fresh or balanced.
What concerned me more was the sign-up process. The “trial” offer was presented as a deal, but it automatically rolled into a subscription without any clear notification or reminder. The second week was charged at a much higher price than the initial offer, which felt very misleading.
In my experience, the quality does not justify the price, especially once the full subscription cost kicks in.
I would not recommend and would advise others to read the terms carefully before signing up.
Prep Kitchen からの回答
Thanks for taking the time to share your experience. We’re really sorry to hear the meals didn’t meet your expectations. We work hard to create balanced, flavourful dishes using fresh ingredients, so it’s disappointing to hear that the taste and overall quality didn’t come across that way for you.
We’re also sorry that the sign-up and subscription process left you feeling misled. Our offers are designed to roll into a weekly subscription unless paused or cancelled, but we completely understand how frustrating it can be if that wasn’t clear at the time.
We’d really appreciate the chance to look into this further and address your concerns properly. If you’re open to it, please get in touch with our team at mealplans@prepkitchen.co.uk
so we can review your experience and see how we can help.
Thanks again for your feedback, it’s important to us as we continue improving the service.