Charmaine Parris

I had too many failed attempts and I keep getting locked out and it is impossible to get back in as the AI doesnt recognise me, my date of birth and bank card no. I have banked with them for over 40 years... The helpline is challenging as the AI constantly does not recognise my date of birth. We have spoken to three members of the support team today one was very lazy and just said delete it start again. The others tried to help.
I called in my own support who watched me and there were occasions were we know we were right and the AI was wrong.
Arrrh!!! such a frustrating day.
We just when we thought we'd got it and I tried to pay someone. Shut down shut out arhhhh!
End of the day and I am worse off than when I started.
I know that they are trying to keep my money safe but I can't to use it. I'm not even a spendthrift.
Having spoken to family & friends thier banks have safety features that are more accessable for their members.
TSB you need to sort out your softwear accesd.

I bought your Brie & cranberry wraps from Crestwood which is a new line. The pastry and the cranberry was fine but the the brie they were just two small dobs of it either of the pastry just poking out of the pastry. so all you were actually eating was cranberry which was too sweet when I want it for lunchtime snack. It's a great idea for a product and I think it will work well but you've got to at least have a strip of brie running through the pastry. it I know in these are lean times but not to put any in the middle that's ridiculous. If you make that amendment I don't mind paying the price that you've got it in the shop for because it could be really nice.