RSW

Easy to order online, quick delivery and love the rug. Non slip underlay really works.

Appalling 'service'. Or should I say non-service. The RAC left my sister and I (both pensioners, travelling alone) abandoned at the side of the road, over a hundred miles from home and over an hour from our holiday accommodation (not served by public transport) on a bank holiday weekend and refused to come out to fix a completely flat tyre. This was on the bank holiday Saturday and they refused because across the road was a tyre centre, albeit closed until the following Tuesday. Apparently its their policy to leave you abandoned (despite having paid for a service) if there is a place nearby that might fix your vehicle for you, even if that service is not available for another 3 days. I explained to the call responder that we were stranded unable to get home or to our accommodation and asked if he was suggesting that we sleep in the car for 3 days, to which he responded "thats not my problem". My sister and I were left with no choice but to approach a man nearby, who fortunately knew someone with a tow truck. He drove us to the nearest Kwikfit (15 minute drive away) and his friend took my car. We were left totally dependent on the kindness of strangers, but not knowing if we were getting into a car with a kind man or an axe murderer! When I got home I complained and received a very smug response that they had operated completely within their policy and they didnt even feel the need to apologise for our experience. I, of course, cancelled my membership immediately and they still didnt get that right either - continuing to send me reminders for my annual renewal three months later! I might add I had been a member of the RAC for about 20 years and only on a couple of occasions had to use the service, so I have to ask myself, what was I paying for? Female and elderly drivers should not use the RAC as they will happily leave you abandoned at the side of the road if they think they can get away with it.