Disappointing Stay at The Crazy Bear Beaconsfield - Not Worth the Price !
Disappointing Stay at The Crazy Bear Beaconsfield - Not Worth the Price !
I recently stayed at The Crazy Bear Beaconsfield in Room 30 (which is one of their "descendant' rooms) from 10/02/2025 to 11/02/2025, and unfortunately, my experience was far below expectations, especially considering the price paid.
Firstly, the room had several issues that should have been addressed prior to my arrival. The blinds were broken, which not only compromised privacy but also affected the overall comfort of the room. The lighting was also problematic—despite my efforts, I couldn’t turn off all the lights, making it very difficult to sleep.
Service throughout the hotel was subpar. Staff appeared inattentive and unhelpful, and this lack of service only added to the disappointment. More concerning was a serious health risk I encountered: I had notified the restaurant not once but TWICE about my nut allergy in advance, yet I was served broccoli with almonds on top, which was not mentioned on the menu. This careless oversight could have had severe consequences and speaks to a lack of attention to guest safety.
Additionally, the TV in the room wasn’t functioning correctly, and had difficulties connecting to the Wi-Fi. I reported the issue, and although someone came to check, I was assured that follow-up support would be provided—this never happened.
For the price, I expected far better service and a higher standard of accommodation. The numerous issues I faced during my stay significantly impacted my overall experience, and I am left disappointed by the lack of attention to detail and poor customer service.
I also e-mailed the general manager about these issues over a week ago & still no response. I will now be taking this further.
Would NOT recommend & will NEVER return.