If i could leave a minus i would.
If i could leave a minus i would.
Shocking customer service on every level. Logged a complaint no email response. Called customer service to chase who advised the customer advocacy were dealing with the case .Asked to be transferred to this team advised they are unable to do that they can only add notes someone will be in contact. After a further 7 yes 7 phone calls to chase and 4 emails customer advocacy called back.The resolution to the case was unsatisfactory and totally out of touch with reality.
Customer service is Incredibly poor the worst I've ever know.
In one i email i had from Mercedes it quoted We value your support and want to reassure you that Mercedes-Benz is committed to ensuring that your future experiences are nothing short of exceptional.
It couldn't be wider of the mark !
(This review is not aimed at the call handler in the customer advocacy team more at the people who make the decisions i.e. managers with in this department)