Applying for a french long stay visa…
Applying for a french long stay visa can be a tortuous process. Once the application is completed and the TLS website is accessed the trouble begins. Often applications when submitted fail to be validated/accepted resulting in having to input data again. We also had difficulties getting an appointment.
Contact with the helpline can be hit or miss, depending who picks up the call. We have experienced both exceptional service or no help at all!
However, once at the Manchester Centre our experience changes for the better. Staff are helpful, courteous and very efficient. Elham provided exceptional service today.
Tlscontact からの回答
Dear Ian,
Thank you for taking the time to share your detailed feedback with us. We understand that applying for a French long‑stay visa can sometimes feel challenging, and we sincerely regret the difficulties you encountered during the online application and appointment booking process.
Unfortunately, some applicants are affected by the security measures we are required to implement to protect our website from bots and fraudulent activity. While these controls are essential, we understand they may occasionally cause inconvenience.
We are, however, pleased to hear that your experience at our Manchester Centre was positive and that our team was able to assist you efficiently.
If you are still facing issues with the website or your application, we would like to assist you as quickly as possible. We kindly ask that you submit your complaint through our customer service team using the link below:
🔗 https://www.tlscontact.com/en/contact-us/
When submitting your message, please include your reference number, as this will help us follow up with the appropriate team for an immediate investigation.
Thank you for your understanding.
Your TLScontact Team
