They’ve been charging my account for a…
They’ve been charging my account for a year and a half under my nose, had no idea. When I called customer service this foreigner answered and asked for my routing and my account number. When they said this is there verification process and I said no I’m not giving out personal information… they cursed me out and hung up on me.
MetroFax からの回答
Hello Kristin,
We're very sorry to hear about your experience and truly appreciate you bringing this to our attention.
First and foremost, please be assured that MetroFax will never request your routing number to verify your account. If you were contacted with such a request, it may have been a scam attempt unrelated to our company. We strongly recommend reporting any suspicious activity to your bank and remaining cautious of fraudulent communications.
We take these matters seriously and would like to investigate this further to resolve the issue promptly. If you're comfortable, please reach out to us by sending you request to: socialsupport@mail.metrofax.com, and our team will be more than happy to assist you further.
Thank you for your patience and understanding.
Best regards,
MetroFax Support Team ^MQ