They don’t seem care
They were good until they stopped paying attention to customer service.
I have received 5 identical meals last week and couple same ones this week again. When I asked them why this happened, a staff called Sophie denied this is their fault and refuse to do anything to compensate. They also claim I unselected to there is one meal option left hence I received 5 same one, which I obviously didn’t do and provided no further explanation after I showed them the screenshot to prove it is incorrect and agreed to cancel my subscription.
Prep Kitchen からの回答
Thank you for your feedback. We’re really sorry to hear about your experience and that you felt disappointed with the service you received.
Unfortunately, we’ve been unable to locate any recent conversations or support requests under the email associated with this review. Because of this, we haven’t been able to look into the details of what may have happened with your order or the meal selections.
We would genuinely like the opportunity to investigate this properly and help resolve the situation for you. Please could you contact our customer support team directly with your order details so we can review the account and the meal selection settings and provide a full explanation.
We take feedback about both our meals and our customer service very seriously, and we’d really appreciate the chance to look into this for you.