Unprofessional service and non trustworthy people in Ballymun store
Bought this bike from Bally mun store and must say a very very bad choice. Firstly Ballymun store made it extremely cumbersome & difficult to place a order under Bike To Work Scheme. They just did not know what they are doing. Secondly the bike that was delivered was a broken one despite asking them to double check everything before delivering. There was a checklist on the bike with all boxed ticked for finals check performed by their 'so called' expert. While the bike worked , i could see the brake levers were positioned very badly-one on the upper side and other downward. The tail lamp cover fell off on first ride and the battery was draining in no time. When I took the battery out for charging noticed that the battery was incorrect (should have been 417wh while they sent me 250wh). I wrote back to Ballymun store and they confirmed it was incorrect & their error (all these after the boxes were checked for quality. For Decathlon Ballymun store, checking the boxes for quality is just a form over substance). They agreed to replace the old battery with new one asking me to wait for 2 weeks (as they do not hold stock of spare battery and have to place an order with their battery vendor). I patiently waited and after not being intimated for two weeks, I wrote back to them asking or an update. They replied that my new battery has arrived and they would ship it soon to me. I asked them to keep the original seal intact to make sure that it is indeed a "new" battery and they are not sending me an 'Used' battery from another bike. They replied indeed its a battery from another bike but it is new. At this point I completely lost trust and said I want to return my bike as they seemed completely unprofessional. They declined to accept return and then said just a sorry for 'lying' to me that new battery from the vendor has arrived. They asked me to wait for several more weeks if I need a brand new battery from vendor (as they do not know when will it arrive). I had to finally accept the used battery for a new bike (which Im unsure is new) and also not sure if the motor and other parts are genuine. After all of this, they did not even have a courtesy to call me and talk over the phone. Im really disappointed for having dealt with Decathlon Ballymun store. I will never ever again deal with Ballymun store. Will also escalate this to their central/ head office .