Good Evening,
Thank you for reaching out and sharing your concerns with us. We’re really sorry to hear that you haven't received your order yet and understand how frustrating this must be for you.
We take great pride in our service, and it's disappointing to know that this time we didn't meet your expectations. I can confirm that I have gotten in touch with EVRi on your behalf and requested for the delivery to be expedited and processed manually. If there are no further updates on your tracking information within 72 hours, please get back in touch and we will take further action.
Thank you for your understanding, and we hope to resolve this for you soon.
Best regards,
Charlotte