英国
Dunelm のレビュー
Ordered 2 ivory lamps, received 1 ivory lamp and 1 dark grey. I don’t think the order picker cares. Your price is not competitive any more if I have to visit your store twice to sort one simple purchase, as you cost me too much time. And the last order before this, you sent me a faulty lamp which someone opened and returned to you. Poor service!!!
Boux Avenue Limited のレビュー
Terrible customer service as the staff on the phone only care about going through their own script, but was not bothered about listening to your issue. They would just talk over you as they have a script to deliver. In terms of returns, they won’t confirm that they received your return for nearly a month. So they could have another 10 days to deal with the refund. I would definitely avoid this company.
Boux Avenue Limited からの回答
Good Morning Coco.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am truly sorry to hear about your disappointing experience with our customer service team and the delays you encountered with your return and refund.
We aim to provide attentive, respectful, and effective support to all our customers, and I regret that this was not reflected in your recent interactions.
Your comments regarding the scripted responses and communication delays are taken very seriously, and we are actively working to improve our training and processes to prevent similar issues in the future.
If you have not yet received confirmation of your return or your refund, please contact our Customer Care team directly and we will prioritize resolving your case as quickly as possible.
Thank you again for your honest feedback. We appreciate your patience and sincerely apologise for the inconvenience caused.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
