My experience wit“Be Careful: What They Promise Is Not What You Get uph LiveAboard was…
My experience with LiveAboard was extremely disappointing and frustrating.
From the very beginning, there was a lack of clarity and transparency. We specifically asked whether the diving equipment was included in the package, and we were clearly told that it was. Now, after the booking has been finalized, they claim that the person who responded made a “human error” and that the equipment is not included after all. This is unacceptable. We are talking about a diving trip — equipment is not a minor detail.
According to the program they sent us, the first day was supposed to be for trying the equipment and doing a check dive. Instead, we spent the entire day, from 9:00 a.m. until around 7:00 a.m. the following morning, stuck in the port of Malé doing absolutely nothing. No check dive, no equipment fitting, nothing at all. On top of that, the noise from construction and boats was unbearable. It was a terrible start to what was supposed to be a dream trip.
Customer support is also extremely poor. They are responsive and attentive right up until the booking is completed. Once the payment is made, they disappear. During the cruise and after the trip, the assistance is practically nonexistent. We felt completely unsupported.
Overall, this was a very disappointing experience: unclear information, contradictory statements, a program that was not respected, and miserable customer service. I would not recommend booking through this platform.
LiveAboard.com からの回答
Dear Vera,
Thank you for your comments.
We are sorry to hear that the booking experience and the trip itself did not live up to your expectations.
We are currently experiencing an incredibly high volume of mails and calls which has resulted in delays longer than we are aiming for. Please accept our apologies for the inconvenience.
With regards to your booking, rental equipment is clearly indicated as an optional extra (prices are on our website). This is usually never included and needs to be paid on board.
The first day of the cruise is usually dedicated to complete all the formalities and welcome guests (as some may arrive later on) with sailings planned for the 2nds cruise day. This is a standard procedure for all liveaboards in the Maldives.
We have been informed by the boat that the missed dive was repeated on the next day of your trip and we have also credited your account with €100 for the inconvenience.
The Liveaboard.com Team
