Vilnis

Reservation Canceled Without Warning While Traveling

I’ve stayed at Holiday Inn Express Alpena for many years during the Northern Strike exercise.

This year, while flying to the U.S., our confirmed reservation for a group of international travelers attending a military exercise was automatically canceled by IHG’s system. The hotel explained this was because the credit card on file couldn’t be pre-authorized — but this policy was never disclosed during booking.

We arrived to find no rooms available. Only with help from Alpena CRTC staff and friends already staying at the hotel were we able to secure rooms for the next nights while still driving from Detroit to Alpena.

We had to spend the first night in military barracks and paid higher rates for the remaining nights.

Even after contacting IHG Guest Relations, no timely resolution or compensation was provided.

IHG should clearly state this policy and prevent loyal, returning guests from losing confirmed bookings.