D Flow

My wife and I spent over a year planning our wedding in Vietnam. With the help of our wedding planner, we considered many resorts across the country and truly believed InterContinental Da Nang was the right choice. The location seemed ideal for our families, and the stunning photos on the website made it look like the perfect place. With its strong reputation and high price tag, we blindly trusted it would deliver because we thought you get what you paid for. Sadly, we learned the hard way that looks can be deceiving. Instead of honesty and professionalism, what we experienced was lies, manipulation, and heartbreak.

We originally booked May 25, 2025 for our wedding day. About four months before the wedding, the hotel told us that our date could not be honored because of a “government event.” We asked for proof over and over again, for weeks, but nothing was ever given because it was a lie. Under pressure, we were forced to move our wedding to May 24, 2025, just so our wedding could still happen with careful preparation. We did not want to bother our guests, many traveling all the way from the US and other countries, to change their flights. Still, we had to send out new notices, and our guests had to scramble to make sudden last-minute changes. It was stressful and unfair.

Yes, they did offer us a discount on the wedding package, but honestly, we did not want it. We never planned for a discount because the date itself was special to us. No amount of money could replace that.

The truth came out in the worst way. On May 25, 2025, our original date, another couple had their wedding reception at the resort. Seeing that broke my wife’s heart, and she cried on what should have been the happiest time of our lives.

On top of that, our coordinator Hannah Tran was unprofessional and dismissive from the start. She knew we had a wedding planner team handling things, yet she and Seif Hamdy, General Manager, went behind their backs and came straight to us, trying to fool us directly. That is shady and unacceptable for a place that calls itself “luxury.”

When we confronted them about the lies, they just kept going. We told them we knew exactly what was happening, but wanted to see how far they would go. And trust me, they were extremely willing to keep lying. We also have photos and screenshots of our conversations with the resort, which back up everything we are saying here. Instead of apologizing or fixing anything, they proudly told us, “We delivered everything we promised.” That is honestly laughable after what they put us through.

And the final insult? After all of this, the lies, the forced change of our wedding date, the stress on our guests, and the tears from my wife, the resort’s main concern was to ask, “Can we get paid now?” even though we still had a small outstanding balance left from incidental charges. As you can see, their priorities are getting money from us, and you best believe they will not make things right. They never admitted fault at all. We did not want to just give in and settle the small balance because we knew they would disappear and sweep everything under the rug. We want the world to know, and other wedding couples to know, what they are really getting themselves into.

What makes it even more ironic is that on their website, Seif Hamdy is quoted saying, “we believe in doing the right thing, both at the community level and the global level.” After what we experienced, those words feel empty. I honestly do not know if all this happened because of a horrible management team in Vietnam, or because this is simply how IHG operates. Either way, it is shameful.

So please, if you are planning a wedding or any big event here, do not be fooled by the pretty photos and the brand name. A high price tag does not equal honesty or respect. For us, InterContinental Da Nang destroyed what was supposed to be the happiest memory of our lives, and we will never forget it.