DO NOT USE!!!!!
Booked return taxis to our hotel from Cancun Airport, Mexico. They sourced Nexus to provide the taxis.
Wasn’t available when we arrived in Cancun and didn’t turn up to pick us up from the hotel.
Customer service has been non-existent and desperate providing receipts for the extortionately priced taxis we has to source on the days, we have still not been reimbursed our money.
I’ve been told for someone else who had similar problems that it took them 12 months to the to get their money back. I will be going through my credit card company.
NexusTours からの回答
Thank you for sharing your experience with NexusTours. We're truly sorry to hear that your recent experience did not meet your expectations. Providing world-class customer service is our top priority, and your feedback is invaluable in helping us improve.
To address your concerns and resolve the issue, please email me at avazquez@nexustours.com with your booking number and additional details about your experience. I will personally investigate the matter and get back to you with a full response.
Thank you again for your feedback. Please know that we are committed to making sure such issues do not occur in the future. We hope to have the opportunity to welcome you on a future NexusTours vacation and provide the exceptional service you deserve.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.