S. K

The customer service was great. I submitted a query and they contacted me almost straight away. The gentleman was professional, helpful and informative.

PLEASE READ BEFORE BOOKING WITH HOLIDAY TAXIS!!!

I am writing this review to warn others about my extremely serious and distressing experience with Holiday Taxis.

Our driver crashed during our transfer in Turkey resulting in injuries. He was swerving on the roads blasting the music at 5am with the windows fully open to try and keep himself awake. This was not a minor inconvenience it was a dangerous incident that put passengers at risk.

What is even more shocking is how the company handled it afterward. They are taking no responsibility whatsoever, immediately blaming their “local partner” and closed the case, effectively washing their hands of the situation. We were told to pursue the matter ourselves with their local partner in Turkey, which is completely unreasonable and portrays a lack of compassion and disgusting customer service given the events of what happened

Despite clear evidence, no compensation has been offered and no meaningful support was provided. This company profits from selling transfers but refuses to stand behind their customers when something goes wrong. Disgraceful!

Even more concerning, after researching further, it is clear they use poor-quality suppliers with long histories of negative reviews. This suggests a pattern, not an isolated incident, and raises serious questions about passenger safety and due diligence. Holiday taxis do not state their local supplier before booking so one can not check the reviews for safety and peace of mind!

If you value your safety and expect a company to take responsibility when things go wrong, do not use this service. I would strongly advise anyone considering booking to read the reviews carefully and think twice. You would much rather spend
a few more pounds and book with reliable conpanies with professional drivers.