Arie - Bargal Analytical Instr

There is no way to obtain a genuine response to a complaint from AliExpress. I received a reaction from them only after publishing on Trustpilot. However, AliExpress referred me again to their bots that solve nothing. There is no way to move AliExpress to give a human response to a problem not covered by their Q/A form.

Cainiao sent 8 of my AliExpress shipments to Jerusalem instead of Givatayim, 80 km distance. All my requests to redirect the shipments were ignored, until a few weeks later, I received a message to wait patiently until their Chinese manager decides how to act. How incompetent can a company be to escalate to China a "problem" of redirecting shipments to the correct location?
Finally, Cainiao lost 2 of my parcels and returned another two, with the following message:
We regret to inform you that your package DSVPH001038517, which has been stored at the PUDO point for over 14 days, is returned to the sorting center. Unfortunately, we are unable to initiate a second delivery attempt.
Only two shipments were redirected to my place. Another one, DSVPH000839321, which was announced to be redirected on November 14, arrived on December 31, more than 100 days after the order was placed. No apology, no compensation.
Worst delivery company ever. I stopped ordering from AliExpress until Cainiao is replaced.

8 of my orders from AliExpress were sent by their courier Cainiao in Israel to Jerusalem, 80 km from my town. My repeated requests to reroute the shipments to my town were ignored; finally, I received a notice to wait for their manager's decision. At the end, 2 packages were lost, 3 were returned to China, and only 3 were sent to my town. AliExpress refused to refund me for 4 out of 5 lost shipments, as the status indicated that the packages were not picked up, despite providing proof of loss or return by their courier, Cainiao.