Hasheta Patel

Would never recommend this company for a car hire it’s a scam not trustworthy what so ever I lost $890 cause they cancelled it without telling me

I had a very disappointing experience with my car rental booked through Booking.com. Due to an airline delay, I arrived after the scheduled pick-up time and found the rental desk closed. Despite the delay being completely out of my control, I was unable to collect the car and received no alternative solution or assistance.

What was most frustrating was the lack of support from Booking.com. I contacted customer service, explained the situation clearly, and provided all relevant details, yet my case was dismissed with generic responses. No flexibility, no empathy, and no accountability were shown.

As a customer, I expected Booking.com to advocate on my behalf or at least offer a fair resolution. Instead, I was left without a car and without a refund. This experience has seriously impacted my trust in Booking.com, and I will think twice before booking through them again.

I would strongly advise other travellers to be cautious when booking car rentals through this platform, especially if there is any risk of flight delays.