GP

Guy P

英国

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Sky のレビュー

5つ星のうち1の評価

You want to stress out an 80 year old?

We have power of attorney for my mother in law and a verbal password set up with Sky so we can talk about her account. Yesterday I tried to cancel her sky signature to save her £40 that she could use for energy etc. she doesn’t watch any sky channels so it’s a no brainer. The initial person was very helpful and I thought she had sorted it but I was then put through to loyalty and was told that I was unable to cancel and that had to do it herself irrelevant of the verbal password. So you want to pressurise an 80 year old lady and stress her out when all she wants to do (through me) is to save herself £40. Disgraceful.

2026年3月23日
自発的なレビュー

Sky からの回答

Hi Guy,

Thanks for taking the time to share this experience. I’m sorry for the stress and frustration it’s caused you and your mother‑in‑law.

We completely understand how important it is to manage costs - and it’s disappointing to read that you weren’t able to get this sorted despite having Power of Attorney and a verbal password in place. This isn’t the experience we want for any customer or their family.

If you still need us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Listers Group のレビュー

PerfectDraft のレビュー

5つ星のうち3の評価

Ridiculous customer service but resolved

Ridiculous customer service. Had one response to an email then radio silence when I replied. The chat service never has any agents. Have tried the email they used in contacting me (which they said to reply too) and also the help.uk address. Both useless. I guess it’s because I want to return the item and they want my 14 days to run out. Ticket 1407712.

Updated to 3 stars following resolution of issue but only after leaving a review on here which is surely not the way for the company to interact with customers.

2026年1月7日
自発的なレビュー

PerfectDraft からの回答

Thank you for sharing your feedback, and please accept our sincerest apologies for the delay in getting back to you. We understand how frustrating this experience must have been, and we truly regret any inconvenience caused.

We want to assure you that this is not the level of service we strive to provide. A dedicated agent will be reaching out to you as soon as possible to assist with your return request and resolve this matter promptly.

Your concerns are important to us, and we appreciate your patience while we work on making things right. If there’s anything else you'd like us to address in the meantime, please don’t hesitate to let us know.