Absolutely terrible!
Extremely Disappointing – Has Seriously Gone Downhill
I rarely leave negative reviews, but our stay at Crazy Bear Beaconsfield was genuinely disappointing from start to finish.
First and foremost, the door in our room leading outside did not lock. That is a basic safety issue and completely unacceptable for a hotel charging premium rates.
The bath was another shambles. The dial to turn it on kept falling off in your hand, and there was only one temperature setting – scalding hot. We literally had to empty the room bin and use it to carry cold water just to make the bath usable. That alone tells you everything about the level of maintenance.
The lack of upkeep continued throughout the room – none of the blind cords worked properly, which again points to poor maintenance and zero attention to detail.
To add insult to injury, we asked about purchasing the house red wine and were told the “house” bottle was £49. Considering the number of maintenance issues in the room, that felt wildly overpriced and out of touch.
Breakfast was included in our booking, yet we were initially charged for it and had to query it before it was removed. An apology was given, but it just summed up the experience – disorganised and poorly managed.
Sadly, this place has gone downhill. What once felt edgy and exclusive now feels more like Benidorm on steroids. If you’re looking for a one-night novelty stay in a gothic-style room, you might get some value from it. But if you’re expecting quality, service, and standards that match the price tag, you’ll be very disappointed.
Would not return.