Would give zero stars
Would give zero stars! Poor communication along with
Safeguarding concerns for allowing a minor to make a booking and refusal to refund £148 - just 7 days after booking.
I’ve since contacted again with no response so I’m left with no alternative to review my experience here.
This company has no morals take your money elsewhere and take note of all the other negative reviews!
Big Green Coach からの回答
Hi Jennifer,
Our refund coverage, Flexi, is clearly stated when booking and the opportunity to purchase this is given as well. As stated in the email to your daughter, standard tickets are non-refundable. This is stated in our T&Cs, which are available to be read before making a booking with us.
As payment protection was opted for on the booking, you're welcome to seek a refund through Ticket Plan. They provide refunds related to accidents and illnesses. You can contact them here: https://www.ticketplangroup.com/apply-for-a-refund
We apologise for any inconvenience.
Many thanks, BGC