kimberley wills

Disgraceful!!!! The man on the phone is aggressive in tone kept shouting over me!!! The address they gave kept taking us to the wrong place turns its its 30 yards from where the sat nav wanted us to go but he couldn’t possibly explain that!!! Extras fees required on arrival for car park drop offs etc!!! Sent a text from Italy confirming pick up at t2 … no response yet they read it!!! Called once arrived to be told to walk in the rain to pick up 2 only, luckily to find the driver at pick up three who asked if we’d been told to look for the blue van which we hadn’t he laughed and said sounds like ( colleagues name). CarPlay is nothing but a muddy pitch full of pot holes and barely any light!! Horrendous experience