Good customer service
I initially experienced an issue with my first order, but the Prep Kitchen team contacted me quickly and worked to resolve it.
Their customer service was professional and helpful, so I’m updating my review to reflect how the situation was handled.
Prep Kitchen からの回答
We’re really sorry to read this and to hear how disappointed you’ve been with your order.
The oatmeals arriving watery and the meals tasting overly salty is not the experience we want anyone to have. We take recipe balance and quality control seriously, so this feedback is concerning and something we’d like to look into properly.
Please could you contact us directly at mealplans@prepkitchen.co.uk
with your order number and the specific meals affected? That will allow us to investigate with our kitchen team and make this right for you.
We appreciate you taking the time to share your experience, and we’d genuinely welcome the opportunity to resolve this.