They sent me the wrong meals twice…
They sent me the wrong meals twice replaced them the first time but was very rude the second time have now cancelled with them would not recommend
Prep Kitchen からの回答
Sorry to hear about your experience. Receiving the wrong meals is frustrating, and it’s disappointing to hear that the situation left you feeling that the response from our team wasn’t as helpful as it should have been.
We aim to provide reliable service and supportive customer care, so it’s clear we’ve missed the mark here. Your feedback has been noted and will be shared with the team as we continue working to improve both our processes and communication.
If you’re open to it, we’d appreciate the opportunity to look into this further. Please feel free to get in touch with us at mealplans@prepkitchen.co.uk
so we can review what happened.
Thank you for taking the time to share your feedback.