Mothers day ruined
Rinse repeat, repeat rinse..........Paid for a delivery so Mothers day pickup and delivery madness avoided.
Managed to recover the delivery charge for a product that has not shown up, happy days
By this Friday it will have been a week since expected delivery and I have had a 80 year old mother waiting patiently for a delivery for the last four days......... as the website stipulates be delivered tomorrow promise you.
No more disappointment thank you, subscription cancelled, and my £160 package not expecting too much, as apparently the couriers shipped it back to the supplier.
I expect the same issues with the credit built up, but again I will not be checking back with the company........I will have my credit card company deal with this issue
Naked Wines からの回答
Hey Michael,
I'm really gutted to read this, I know how important it is to have your deliveries run smoothly. Especially for important days like Mother's Day.
Your Mum definitely deserves better and you do too. Please know it is never our intention to let anyone down but it doesn't change what happened and that it's really rubbish.
I really understand how you feel but want to ensure I make it up to you and your mum as best I can.
Would you be so kind as to reply to my request for information so I can look into what happened here. It's really important to me that it's taken seriously.
I look forward to hearing from you,
Emily @ NW