Eds

Without a doubt, the worst customer service I have ever received.
Long waiting times on vehicle collection which was not ready when they did finally get to us.
We had a flat tyre during our rental and there was no spare or repair kit! Any help we required following up on this was not there. They simply didn’t care.
This took about 10 hours out of our day to resolve. When dropping the car off at Gatwick, the indifferent service was bordering on comical. Other customers who were there at the time were also finding the experience the same.
We have since used another rental service which was far better and as frequent travellers we will avoid Europcar. I would advise anyone to do the same.