Worst Service
I am extremely disappointed with the service I have received. My delivery was significantly delayed without any proper communication or updates. What makes the situation worse is that when I tried to raise a complaint, it was either ignored or not accepted at all.
It feels very unprofessional that there is no proper customer support system in place to handle such issues. On top of that, despite the inconvenience and delay caused, no refund has been issued, nor has there been any effort to resolve the matter fairly.
This experience has been frustrating and has completely affected my trust in the company. I would not recommend this service to others unless they improve their delivery reliability and customer support.
Complaint Reference #(5336825)
On Parcel Hero
Parcelhero.com からの回答
Dear Adiil,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We regret missing the mark this time, and greatly appreciate the time you've taken to provide us with feedback about your booking.
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Please consider leaving further comments about your experience on our user feedback survey below
https://parcelhero.com/feedback
Kind Regards,
Ben
The ParcelHero® Team