Rented a small car in Willemstad
Rented a small car in Willemstad, Curacao through Expedia for 4 days for a expected $180 price. I went to pick up my car and they said they would not let me take with car without adding $20/day 3rd party ins. So I had to pay an extra $80. I have never had this happen before. very frustrating and disappointing. I think I will avoid Europcar going forward.
Europcar からの回答
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear about your experience in Willemstad, Curaçao, and understand your frustration regarding the additional insurance charge at the time of vehicle pick-up.
We would like to clarify that this location is operated by a franchise partner, and certain services, including insurance products and rental conditions, may be managed locally in accordance with their policies and applicable regulations. However, we take your comments very seriously and will share your feedback with the franchisee for internal review.
That said, as the rental agreement and billing for local services are handled directly by the franchise operator, we kindly ask you to raise your claim directly with the branch where the rental was processed, as they are best placed to review and respond to the specific details of your contract and charges applied.
We appreciate you bringing this matter to our attention, and we are sorry that your experience did not meet your expectations. Your feedback is important to us and will be used to help improve consistency across our network.
Kind regards,
Customer Service Team