Things started off well and the service…
Things started off well and the service was convenient and the meals were nice.
As time went by, I found that the chicken dishes regularly have gristle in them which is very unpleasant and made me stop the entire meal. After these repeated experiences, it got to the point that I was anticipating it which detracted from the meals.
I therefore stopped with the subscription.
FuelHub からの回答
Thank you for your feedback and for sharing your experience with us Simon.
We’re really pleased to hear that things started off well and that you found the service convenient and the meals enjoyable initially, that’s exactly the standard we aim to deliver consistently.
We’re very sorry to hear about your experience with the chicken dishes. This certainly isn’t the quality we expect, and we completely understand how off-putting that must have been, especially when it became something you were anticipating. That’s not the experience we want any of our customers to have.
If you’re open to it, we’d really appreciate you reaching out to our customer service team so we can look into this further for you so we know which meals you experienced this issue with. We take this kind of feedback seriously and are always working closely with our meat suppliers to improve our menu and ensure we’re consistently providing premium quality cuts of meat.
We’re sorry to see you go, but we do appreciate you giving us a try. If you ever decide to return in the future, we’d love the opportunity to provide you with a much better experience, again, please do let us know if you decide to do so and we'll see what discounts we can offer.
Kindest regards
Team FuelHub