Clinton

Very frustrating experience. I stayed up until midnight on Saturday just to secure Super Priority for my ILR application, only to find that I’ve been unable to book my (Anytime) biometric appointment ever since due to ongoing issues with the TLSContact platform.
No matter what I try — selecting different options, switching centres, using different computers, clearing browsing data, different browsers, different networks — the system keeps kicking me back to the appointment selection page. It’s clearly a serious technical problem and numerous people experiencing similar problems, yet nothing seems to be done about it.
For a process that people pay a significant amount of money for, it’s unacceptable that applicants are effectively held hostage by one company/platform that doesn’t function properly. If this is the only route available, the least TLSContact could do is provide a faster, more effective way of resolving these issues.
Submitted a complaint but now it is a waiting game to see when (if) this will be resolved.