1001Hobbies had a product I was searching for at an excellent price. Tracking could use improvement, the website tracking page was uninformative. After 8 days it only indicated the product had shippe... ãã£ãšèŠã
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I was trying to find some specific Mr Hobby Color Paints and one site couldn't deliver it to my country/I live in the USA. When I found 1001Hobbies, they had the paints I needed for a dang good p... ãã£ãšèŠã
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I ordered 6 tins of Humbrol enamel primer. You sent me a Plusmodel resin and pe 1/35 detail set for some German vehicle. I contacted you and sent pictures of what you sent me per your instructions. Si... ãã£ãšèŠã
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Company is extremely easy to work with. Items are as advertised on their site. Not expensive. Shipping is a little slow. The review request came before the product arrived. The tracking system doesnâ... ãã£ãšèŠã
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Iâm so glad they honor unfulfilled orders with store credit vouchers.
1001 Hobbies had a product listing that I had purchased last year, unfortunately the item was not available anymore, not even for back orders. So, 1001 Hobbies reached out to me via email to inform me of the circumstances and then they offered me a store credit voucher. Just recently I used that voucher to make a purchase on a preorder that I wanted. Iâm glad that they were able to accommodate me from a purchase that they werenât able to fulfill. Iâm looking forward to receiving my preorder when it becomes available.
2026幎7æ6æ¥
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1001hobbies ããã®åç
Hello,
Thank you very much for your detailed and positive feedback! We are pleased to hear that our solution met your expectations and that you were able to use your store credit voucher for a new purchase.
We always strive to find the best possible solution when an order cannot be fulfilled, and we are glad to know that you appreciated our support and follow-up.
We wish you lots of enjoyment with your future purchase and hope to continue accompanying you in your hobby projects.
The 1001hobbies Team
1001hobbies ããã®åç
Hello,
Thank you very much for your feedback! We are happy to hear that your order arrived safely and that everything went well.
We wish you lots of enjoyment with your hobby and hope to have the pleasure of assisting you again soon.
The 1001hobbies Team
1001hobbies ããã®åç
Hello,
Thank you very much for your kind feedback! We are delighted to hear that your package arrived well packed and that you are satisfied with your experience.
We wish you lots of enjoyment with your hobby and look forward to assisting you again with your future purchases.
The 1001hobbies Team
Avoir trouve des decals tres difficileâŠ
Avoir trouve des decals tres difficile a trouver ici et que je n encourage pas les Etats Unis pour les raisons que vous aussi connaissez
2026幎7æ8æ¥
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1001hobbies ããã®åç
Bonjour Gagnon,
Nous vous remercions dâavoir pris le temps de partager votre avis.
Nous sommes ravis dâapprendre que vous avez trouvé sur 1001Hobbies des décalcomanies difficiles à trouver ailleurs. Nous mettons tout en Åuvre pour proposer un catalogue varié afin de répondre aux attentes des passionnés de modélisme.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau lors de vos prochains achats.
Lâéquipe 1001Hobbies
International order arrived promptly
International order and it arrived in less than two weeks. Product is in good shape and exactly what I ordered. Will buy from them again.
2026幎7æ3æ¥
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1001hobbies ããã®åç
Hello Richard,
Thank you very much for your positive review.
We are delighted to hear that your international order arrived quickly, that the product was in perfect condition, and that it fully matched your expectations.
Your trust and your intention to order from 1001Hobbies again mean a great deal to us and encourage us to continue providing the best possible service.
We look forward to welcoming you back to our website soon.
The 1001Hobbies Team
I received exactly what I orderedâŠ
I received exactly what I ordered packed very securely.
2026幎6æ18æ¥
1001hobbies ããã®åç
Hello Alan,
Thank you very much for your positive review.
We are delighted to hear that you received exactly the product you ordered and that you appreciated the care taken in packaging your order.
Your satisfaction is our top priority, and we sincerely thank you for your trust.
We look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Easy Ordering
Ordering on the web site was easy and safe. I appreciated their variety of offerings.
2026幎6æ23æ¥
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1001hobbies ããã®åç
Hello Gum,
Thank you very much for your positive review.
We are delighted to hear that you appreciated the simplicity and security of your shopping experience on our website, as well as the variety of our catalogue.
We do our utmost to offer a wide selection of products to meet the expectations of all enthusiasts.
Thank you for your trust, and we look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Thought it was a scam, but I guess it wasn't LOL
Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.
2026幎6æ26æ¥
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1001hobbies ããã®åç
Hello Anya,
We sincerely thank you for taking the time to share your experience and would like to apologize for the inconvenience caused, as well as for the lack of clarity in the tracking of your order.
We fully understand your frustration regarding the delays, changes in status, and multiple exchanges. This type of experience does not reflect the level of service we aim to provide to our customers.
However, we are pleased to hear that you eventually received your item. Your feedback is very valuable and helps us improve both our pre-order management and customer communication.
We hope to regain your full trust in a future experience.
The 1001 Hobbies Team
Great Selection of Modeling Supplies
I found what I was looking for and the ordering process was easy. My only concern is that is being shipped overseas.
2026幎6æ8æ¥
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1001hobbies ããã®åç
Hello Gregg,
We sincerely thank you for your feedback and are glad to hear that you were able to easily find the product you were looking for and that the ordering process met your expectations.
We also understand that international shipping may raise some concerns, and we do everything we can to fulfill our commitments to our customers.
We look forward to assisting you again very soon.
The 1001 Hobbies Team
Ordering was easy
Ordering was easy. Price was good if you disregard the tariff. Shipping is very slow.
2026幎6æ18æ¥
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1001hobbies ããã®åç
Hello David,
We sincerely thank you for taking the time to share your experience. We are glad to hear that the ordering process and the pricing met your expectations.
We also take note of your comment regarding delivery times. We understand that this can be frustrating and are doing our best to improve this aspect. Regarding customs duties, these depend on the regulations in force in the destination country.
We look forward to the opportunity to provide you with a better experience on your next order.
The 1001 Hobbies Team
Everything worked well
Everything worked well - delivery, packaging and order all complete and on time.
2026幎6æ11æ¥
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1001hobbies ããã®åç
Hello,
Thank you for your feedback!
We are pleased to hear that everything went well with your order and that the delivery, packaging, and overall service met your expectations.
Thank you for your trust, and we look forward to serving you again in the future.
Kind regards,
1001Hobbies Customer Service
It seems like some of the items onâŠ
It seems like some of the items on their website are not in stock, but are ordered from a third party, which adds lots of delivery time to customers.
2026幎6æ7æ¥
1001hobbies ããã®åç
Hello,
Thank you for taking the time to share your feedback.
We are sorry if the delivery times did not meet your expectations. If you would like to provide us with more details about your experience, please feel free to contact us at contact@1001hobbies.com.
Our Customer Service team will be happy to review your case and assist you further.
Kind regards,
1001Hobbies Customer Service
Avoid 1001Hobbies. Poor service, fraudulent terms and conditions
Summary: 1001Hobbies is a borderline fraudulent outfit, and the customer ratings on that website are an outright scam. Two stars, since I did receive one item as ordered, and partial refunds, though with a great deal more time and effort than was warranted.
I placed four orders with 1001Hobbies. The first one was fine, ordered Sept. 1, 2025, dispatched 2 weeks later.
Second one was place Sept. 2; the website indicated that it would be in stock and dispatched in early October. By end of November, it had not been delivered, and I cancelled the order. 1001 refused a full reimbursement; the postage would not be refunded (though obvs. nothing was sent), and they wanted to charge an 25% inconvenience fee. This is illegal under EU regulations, as it puts an undue burden on wronged consumers (i.e. fraudulent terms and conditions). Although I pointed this out, I only received a partial refund, though within an acceptable 2 weeks.
The third order was placed Sept. 8th. The website indicated delivery would be mid-October. I cancelled the order Nov. 30. After dozens of messages, I have still not received a refund. My account page now says "expected delivery Nov. 5th, 2025"
The fourth order was placed on Oct. 25 (I had still not gotten wise to them). Nov. 4th I received a notice that the item was now in stock, and to be dispatched right away. I cancelled the order when it still had not arrived Nov. 30th. It took almost a dozen messages, complaints about the 25% "service" fee, and three months until the amount was reimbursed in mid-February, this time at least in full.
Also, do not be fooled by the 4-star customer rating on the 1001Hobbies website, as this is a scam. The ratings are run by a company called b-b-g. To submit a rating, you need to submit the reference number of your order, but none of my reference numbers are accepted. This is after some sleuthing on how to submit an order in the first place. A very convenient to keep negative reviews to a minimum.
Edit:
Trustpilot sent me the reply from 1001 and gave me the opportunity to edit my reply. Thanks for the opportunity to go from 2 stars to one.
On the same date I posted the review, I also reminded 1001 of the outstanding refund for my order from early September. I had cancelled the order Nov. 30, 2025, reconfirmed the cancellation in February, and had received a *confirmation* of the cancellation, and an assurance of a timely refund.
Instead of receiving the refund, I received an "order confirmation" on June 16th - a full 10 months after placing the order, and a full 7 month after they confirmed the cancellation.
The order has since arrived, but I am sending it back, because Christmas presents don't go over well at the end of June.
1001's reaction reconfirms my initial assessment that this company is a fraud.
2025幎9æ1æ¥
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1001hobbies ããã®åç
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn about your experience. If you would like us to review your case in more detail, please contact us at contact@1001hobbies.com with your order references.
Our Customer Service team will be happy to look into the matter and assist you further.
Kind regards,
1001Hobbies Customer Service
1001hobbies ããã®åç
Hello Alvarado,
Thank you very much for your feedback!
We are delighted that you like it and that your experience has been positive.
Your message is greatly appreciated by our entire team.
We wish you a wonderful day and remain at your disposal.
Kind regards,
The 1001hobbies Team
Fast and easy
Fast and easy. Now I wait for this Duke 250th Anniversary from 1001hoobbies..
2026幎5æ20æ¥
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1001hobbies ããã®åç
Hello,
Thank you for your message.
We are delighted that your order went smoothly and hope you will be completely satisfied with your Duke 250th Anniversary.
Your trust is important to us, and we are here to help if you have any questions regarding your order.
Kind regards,
Customer Service
I received the product as ordered butâŠ
I received the product as ordered but took three weeks. Also there is no tracking or updates like there is with most companies.
2026幎5æ17æ¥
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1001hobbies ããã®åç
Hello,
Thank you for your feedback; we are pleased to hear that you have received your order.
However, we apologise for the delay in delivery and for the lack of tracking and updates regarding the status of your order. We fully understand that this can be frustrating and does not meet the standard of service we aim to provide.
We have taken your feedback on board and will pass it on to our teams to improve communication and shipment tracking.
Thank you for your patience and understanding.
Kind regards,
Customer Service
1001hobbies ããã®åç
Hello Hoar,
Thank you for your feedback.
We are glad to hear that you appreciated the fast shipping.
Your satisfaction is very important to us and your message is a great reward for our teams.
We hope to have the pleasure of serving you again very soon.
Kind regards,
The 1001hobbies Team
First time customer of 1001 Hobbies
Incredible selection of GSI Creos Mr. Hobby products. Was able to find exactly what I needed when all the local and online shops in the US are out of stock. No issues at all with shipping from country to country.
2026幎4æ30æ¥
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1001hobbies ããã®åç
Hello Erik,
Thank you very much for your kind feedback.
We are delighted to hear that you found an excellent selection of GSI Creos Mr. Hobby products and were able to obtain the items you were looking for, despite stock shortages elsewhere. We are also pleased that your international delivery went smoothly.
Your satisfaction is very important to us and your message is a great reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
Horrible experience shopping from you
Horrible experience shopping from you. I ordered a back pack that was supposed to be delivered within the same week but 2 weeks later I never received my order and I get a email message from you saying it's out of stock AND you don't deliver to my country (US) as of 2025. Awful service! Didn't even offer a refund, tried to give me store credit for a business that doesn't deliver to my country(US). I am currently disputing the charge with my bank so I can get my money back since you couldn't even do that, absolutely criminal.
2026幎5æ4æ¥
1001hobbies ããã®åç
Hello Ramos,
We thank you for your feedback and are sincerely sorry to hear about your dissatisfaction and the issues you encountered with your order.
We fully understand your frustration and take your comments very seriously.
Our customer service team will review your case and contact you as soon as possible in order to provide a response and find a suitable solution to your situation.
We thank you for your patience and wish you a pleasant evening.
Kind regards,
The 1001hobbies Team
1001hobbies ããã®åç
Hello,
We sincerely thank you for your feedback.
We are delighted to hear that your experience fully met your expectations.
Your message is a great reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
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