Buyer Beware! Company promotes full refund but doesn't tell you that you pay return shipping fee to AUSTRALIA!! Cheapest USPS $46.00! Not a feasible return policy! No wonder people don't return purcha... もっと見る
企業が回答しました
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4 stars because the shorts didn't fit - I needed a larger size. Having said that, the material and quality of sewing was very good. I reached out about exchanging for a larger size and was offered... もっと見る
企業が回答しました
I ordered 3 pairs of pants 1) Black 1) Blue 1)Grey received all but instead of Black they sent a Brown pant. Wrong color correct size waist. Other than this my experience has been good. It would be g... もっと見る
企業が回答しました
Hi, Sarah was very kind and very helpful in our correspondence, I hope everyone who works for you is as kind as Sarah . I will be making another purchase soon. Thank You, Anthony Cocchia
企業が回答しました
4.0
ほぼ満足
174件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered two pairs of shorts
Ordered two pairs of shorts. Arrived on time. Fantastic quality and intend to wear them on and off the fairways. Very stylish and comfortable and true to size. Will be my place to go for future orders.
2026年4月2日
自発的なレビュー
19thlabgolf からの回答
Hi Mark,
Thank you for your amazing feedback!
We’re so glad to hear your shorts arrived on time and that you’re enjoying the quality, style, and comfort—both on and off the fairways!
It’s great to know the fit was spot on as well. We truly appreciate your support and look forward to being your go-to for future orders!
Kind regards,
The 19thLABGOLF Team
I ordered pair of shirts and pants they…
I ordered pair of shirts and pants they are very comfortable customer service are brilliant and delivery very good highly recommend these items, I will purchase more in the future
2026年3月4日
自発的なレビュー
19thlabgolf からの回答
Hi Shane,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re loving the comfort of your shirts and pants, and that you had a great experience with our customer service and delivery.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Kind regards,
The 19thLABGOLF Team
Order a size up
Order a size up, was taken care of by Sarah. Great product, so comfortable.
2026年4月5日
自発的なレビュー
19thlabgolf からの回答
Hi David,
Thank you for your great feedback!
We’re glad to hear the sizing advice worked well and that you’re enjoying the comfort of the product. Sarah will be happy to know she could assist you!
We truly appreciate your support and hope you continue loving your purchase!
Kind regards,
The 19thLABGOLF Team
Very good customer service
Very good customer service. I write them to change the size of my plants and they made it really easy. I will buy again for sure
2026年4月1日
自発的なレビュー
19thlabgolf からの回答
Hi Jf,
Thank you so much for your kind words!
We’re really glad to hear that the size change was handled smoothly and that you had a great experience with our customer service. Making things easy and hassle-free for our customers is always our goal.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The 19thLABGOLF Team
19thlabgolf からの回答
Hi C,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Absolute effing garbage
Absolute effing garbage. Cheap product made with cheap fabric CLAIMING to be Australian through their Ai advertising when they clearly aren’t. Customer service was abysmal in letting me return a product that was the wrong size even though I’d bought multiple sizes to try on. Your typical social media scam type business. Don’t waste your money.
2026年4月4日
自発的なレビュー
19thlabgolf からの回答
Hi Tom,
Thank you for sharing your feedback with us! We apologize for the inconvenience.
We have sent you an email, please check your inbox as well as your spam folder.
Kind regards,
The 19thLABGOLF Team
Shorts are great fit and comfortable.
Shorts are great fit and comfortable.
Delivery was on time
Value for money
2026年4月3日
自発的なレビュー
19thlabgolf からの回答
Hi Kevin,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Not Happy 19thlabgolf
this company still have not sent the 3 pair of shorts we have paid for . a few emails with excuses. we paid for these items in December & want them but not looking good 😕
2025年12月10日
自発的なレビュー
19thlabgolf からの回答
Hi Sue,
This is not acceptable!
Could you please share your order number or name/email address used when purchasing the item so we can look into this?
You can also reach us at support@19thlabgolf.com.
We want to solve this! Thank you, looking forward to your response!
Kind regards,
The 19thLABGOLF Team
excellent service and correspondence
excellent service and correspondence, but size is a major challenge as each purchase online seems to differ, and one tends to size up, which is not always correct.
2026年3月27日
自発的なレビュー
19thlabgolf からの回答
Hi Ron,
Thank you so much for your kind words about our service and communication—we really appreciate it!
Your feedback is very valuable, and we’re continuously working on improving our size guides and product consistency to make this easier for our customers.
Thanks again for your support, and we hope to serve you even better next time.
Kind regards,
The 19thLABGOLF Team
19thlabgolf からの回答
Hi Brendan,
Thank you for your feedback!
We’re really glad to hear you love the shorts—that means a lot to us. We also appreciate your honest comments about communication and postage, as this helps us identify where we can improve.
Thanks again for your support!
Kind regards,
The 19thLABGOLF Team
The pants are shocking
The pants are shocking. I ordered 1 shorts and 2 long pants. The shorts just don’t fit right. Bad workmanship. The long pants were so badly made that I couldn’t even get them on. Same measurements as the shorts too. So I contacted Sarah to return them and get a refund. She said just keep them and we will send you 2 more shorts. So all in all I have 1 pair of very average fitting shorts and that’s it. The replacement shorts never came, a refund never came and I spent $140
Very bad experience with this useless Company who promise and deliver rubbish. DONT BUY FROM THEM !! Paul
2026年3月25日
自発的なレビュー
19thlabgolf からの回答
Hi Paul,
That's completely unacceptable.
I want to make this right for you. I have sent you a message, kindly please check your email as well as your spam.
Again, we apologize for the inconvenienced this has caused.
Kind regards,
The 19thLABGOLF Team
After ordering
After ordering, delivery was good. The sizing was not correct, so i contacted the customer service. they responded in a timely fashion and rectified the issue without any problems.
Will recommend 19th Lab to others. Very good to deal with.
Thank You again for the prompt action.
2026年3月23日
自発的なレビュー
19thlabgolf からの回答
Hi Rob,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
The perfect fit and top-tier service
The perfect fit and top-tier service! ⭐⭐⭐⭐⭐
Hands down one of my best shopping experiences. I needed a size swap and Sarah from the 19thlab team handled it perfectly, getting it sorted in just two days.
The pants themselves are "crazily comfortable." The material feels premium—sturdier than silk but just as soft on the skin. I’ll be living in these! Can’t wait to see what new trousers they drop next.
2026年3月24日
自発的なレビュー
19thlabgolf からの回答
Hi Weihan,
Thanks so much for your kind review on Trustpilot! We’re so glad to hear you had a great experience with us.
We really appreciate your support, and we’re always here if you need anything.
Kind regards,
The 19thLABGOLF Team
Customer service was excellent
Customer service was excellent when I enquired about my package.
The shorts fit perfectly and the material looks and feels quality. I am now ready for summer golf here in Spain.
2026年3月18日
自発的なレビュー
19thlabgolf からの回答
Hi Roy,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Happy customer
Hi, like many other people I had not heard of this company. Saw advertising on social media. Confirmed they were a local Australian company and thought I would give them a go. I ordered two pairs of shorts for my husband for Christmas in the size he normally buys for his golf clothes. They arrived quite quickly in time for Christmas. When he tried them, they were a little tight (maybe all the Turkey and trifle)
I messaged and advised and the issue was resolved quickly and efficiently. New size on their way. The quality is very good and definitely comparable to the other high end golf brands. Will definitely use them again
2026年3月19日
自発的なレビュー
19thlabgolf からの回答
Hi Sue,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Exchanging Sizes
Purchased these shorts for Golf and I must admit they are exceptional, exactly as the website details. Soft stretchy and comfortable for those warm golf days.
I needed to change the size and Sarah in the customer service team couldn't have be more helpful. This process was seamless and she was so efficient and diligent in her follow ups.
Well worth dealing with the team at 19th Lab Golf
2026年3月19日
自発的なレビュー
19thlabgolf からの回答
Hi Neil,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Poorly manufactured
Poorly manufactured. Quality control is nil.
I bought 4 pair, never again. Holes in the pockets and no holes where they should be (ie button holes).
I would definately NOT recommend these golf shorts.
2026年1月29日
自発的なレビュー
19thlabgolf からの回答
Hi David,
Thanks for your feedback! This definitely isn’t the experience we want you to have, and we’d love to make it right.
We’ve sent you a private message—could you please check your inbox (and spam just in case) and send us a photo of the shorts?
Really sorry again for the inconvenience, and we’ll take care of this for you!
Kind regards,
The 19THLAB Team
I mistakenly ordered the wrong size…
I mistakenly ordered the wrong size shorts. The 19th Lab (Sarah) customer service supported me immediately, and provided the correct shorts free of charge. Exceptional customer service.
2025年11月13日
自発的なレビュー
19thlabgolf からの回答
Hi Noel,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
The customer service was exceptional
The customer service was exceptional. Shorts of high quality and exchange service excellent. Husband is so happy with the shorts quality and fit
2026年3月13日
自発的なレビュー
19thlabgolf からの回答
Hi,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Terrible Customer Service
I first ordered my shorts back (4 pair)in November 2025. They were to be a Christmas present. Based on their sizing chart, I ordered XXXL. They were way too big when they arrived 4 weeks later. I tried many times to arrange for an exchange. I was finally contacted by “Sarah” who told me to send my correct size to them and I would have my order resent. She said I could keep the large shorts. That was December 2025. I have contacted them now on 6 different occasions through January and February requesting an exchange and each time they apologize for the delay and say I should have them by the end of the week. It is now March 2026 and still no replacement shorts. This online company is terrible. Avoid them at all costs.
Update to review 26th March
It is now the end of March and my replacement shorts have finally arrived almost 4 months after the initial order. I don’t know if it was the result of this review I did on trust pilot or just coincidence but the company reached out and apologized once again and said my order was on its way. I wasn’t confident but the shorts did arrive 3 weeks later. The shorts fit this time and are very comfortable to wear. Perhaps my original review on trust pilot may not have been so harsh if they had been up front, said they were having supply issues and had given me a realistic delivery date. However, 4 months to sort the problem out really is unacceptable from a customer perspective.
2025年12月12日
自発的なレビュー
19thlabgolf からの回答
Hi Steven,
Thanks so much for your feedback, and really sorry for the inconvenience you experienced. We’ve sent you a private message—please check your email (and spam folder just in case).
Appreciate your time, and we’ll get this sorted for you!
Kind regards,
The 19THLAB Team
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