Buyer Beware! Company promotes full refund but doesn't tell you that you pay return shipping fee to AUSTRALIA!! Cheapest USPS $46.00! Not a feasible return policy! No wonder people don't return purcha... もっと見る
企業が回答しました
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Buyer Beware! Company promotes full refund but doesn't tell you that you pay return shipping fee to AUSTRALIA!! Cheapest USPS $46.00! Not a feasible return policy! No wonder people don't return purcha... もっと見る
企業が回答しました
4 stars because the shorts didn't fit - I needed a larger size. Having said that, the material and quality of sewing was very good. I reached out about exchanging for a larger size and was offered... もっと見る
企業が回答しました
I ordered 3 pairs of pants 1) Black 1) Blue 1)Grey received all but instead of Black they sent a Brown pant. Wrong color correct size waist. Other than this my experience has been good. It would be g... もっと見る
企業が回答しました
Hi, Sarah was very kind and very helpful in our correspondence, I hope everyone who works for you is as kind as Sarah . I will be making another purchase soon. Thank You, Anthony Cocchia
企業が回答しました
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この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 94%に回答しています
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Really like these pants! I have worn a bunch of different brands, some similar, some poor, some good. 19th lab's waist is something I really like! Flexible, fits well, and my thighs are a bit more fitted than usual.
Comfy, surprisingly not wrinkly compared to most pants, will probably be getting another pair in a different color (have black). Affordable and I would recommend!

19thlabgolf からの回答
After being impressed with the comfort and quality of their Tour Flex Golf Shorts, I decided to give the Tour Flex Golf Pants a try! They are excellent - very comfortable, fabric that stretches with your body movement. Also, the waistband has flexibility that keeps it comfortable when you go from sitting to standing, and moving. Nice quality product!

19thlabgolf からの回答
item received and was not what is advertised and quality as abysmal. when requesting a refund on the day i received them, 4 days taken to reply and asked if i wanted a 50% and to keep them. i reiterated id like full refund and no reply yet. will be discussing with Australian ACCC legal regulator now that i have given 10 day notice eperiod.

19thlabgolf からの回答
19th Lab has been great to me so far. Fast delivery, quality products, and getting me prepped to look nice while playing with friends and family!

19thlabgolf からの回答
The Golf Shorts are great but I ordered one size too large as they are a generous fitting. Contacting them via their website was very easy and they replied quite promptly.
No problems with swapping the shorts to a smaller size. Look forward to receiving them.
G

19thlabgolf からの回答
sizing was way to small , after many emails on how to return they finally replied we will send you exchange pairs.
1 month later nothing

19thlabgolf からの回答
Delivery was ok , main fault is the pockets are too small for card and phone. Having a lot of stretch my first time out having them sliding down and nearly dropping off. A belt is a must with these shorts.

19thlabgolf からの回答
After initially ordering the wrong size I contacted the team via email. 2 new pairs were sent out to me at no extra charge even though it took a while for them to arrive (x-mas new year period).
Extremely happy with the fit and feel of the product.

19thlabgolf からの回答
Great Email communication although a wait for delivery so order in advance. Product looks great on , material is stretchy especially around the waiste. The long pants are a loose fit style and matched the size guide although the shorts seem more like everyday Auatralian sizing, I needed a size replacement. During this, communication was great but the process took a little long. Overall happy with the product, communication and service, will purchase again, can dress up with a belt or just wear. A great, light weight, versitile product, perfect for golf and holidays.

19thlabgolf からの回答
Transaction and delivery were good, but absolutely love the shorts. They are definitely my go to for golf compared with any of the shorts I have had in the past. Size recommendation was spot on for me. Love them.

19thlabgolf からの回答
Don't fall for this scam.. Save you money ...
my order number is #19THLAB35144
I am in Australia ... I ordered 3 pairs of shorts ...length of the shorts is too short... Inseam length is 6.5 inches .. none of them fit right. Pockets are too small and the zipper area rides up as you walk.
I have emailed them 6 times over the last 3 weeks to follow up on a return request but have not had any response as yet ...

19thlabgolf からの回答
Ordered 2 pairs and they arrived 13th November as a Christmas gift. Too small, emailed to exchange them. Finally got a response saying they would replace them. I have been emailing weekly with no reply and no goods. I feel I have been ghosted by this company. Oh and it is the 21st of February, our summer here is nearly over.
Not impressed at all

19thlabgolf からの回答
Above and beyond, helpful and human customer service! The quality is unmatched!
Buyer Beware, These shorts are nothing but cheap Chinese rubbish. I too fell for the advertising hype. I thought being an aussie company I’d give them a go, my mistake !
Every negative review you read here is true. Want to exchange or not happy, don’t even bother trying to email them as they just ignore them. Customer service is nonexistent. I couldn’t even imagine trying to get a refund. Keep your money in your pocket and go and buy off a reputable company.
Update: Since posting this review I have been contacted by Sarah @ 19th Lab. Rather than return the shorts she told me to keep, gift, or donate the current ones. She apoligised for the late response and said she will arrange a size exchange for me. Fingers crossed...

19thlabgolf からの回答
Update: I previously complained about non-existent support. However, after my negative review, I received instant support from 19thLabGolf and today received 2 x pairs of replacement shorts. The material is excellent and fit now also very good. Pity it took a bad review to get support but all's well that ends well.

19thlabgolf からの回答
I love my new pants! They are lightweight, stylish and comfortable. I'm recommending 19thLabGolf to all my friends and colleagues
Ordered early December. Still not received in February, despite various promises of shipments and fake shipping details.
Now trying to get my money back.
Despite claims it was delivered it wasn’t. The courier even admitted it hadn’t been delivered but was marked as delivered. I’ve now been promised another delivery from 19th but not holding out any hope.

19thlabgolf からの回答
The pants are great! Very comfortable and stretchy. It's easy to move and bend in them. Love the colour too. They are true to size and make me look good.
Absolute scam. You can only return to their US store and the cost $30 otherwise they offer a 50% refund.
They are a total scam. Their returns policy is a lie.
Do not purchase these shorts.

19thlabgolf からの回答
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