1GLOBAL レビュー 51

1GLOBAL からの回答

2026年4月30日

Dear Rita,

Thank you so much for your kind words!

We’re really happy to hear you had such a positive experience.

If you ever need anything, feel free to reach out anytime. We’re always here to help!

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年5月13日 に更新

Dear Kostas,

Thank you for taking the time to share your experience with us.

We’re sorry to hear that you’ve encountered issues with your SIM card and that your experience with our customer support has not met your expectations.

We would greatly appreciate the opportunity to speak with you directly and ensure you receive the support you need. Please reply to the email we sent with your preferred contact number and a convenient time to reach you, and a member of our team will contact you as soon as possible.

We are committed to improving your experience and sincerely appreciate your patience.

Kind regards,
1Global Business Support

***UPDATE***

Dear Kostas,

Following our review of your case, we would like to clarify that your SIM is managed by Teltonika, meaning they oversee its configuration and account-related settings. On our side, we remain available to support you with network connectivity and data usage matters.

Regarding your request to move the SIM, we recommended contacting Teltonika directly so they could assist you further based on your specific requirements. To help facilitate this process, a member of our Service Management team has already reached out to you, provided a direct contact at Teltonika, and offered to remain copied on the communication to support where possible.

As we have not yet received any further correspondence from you, we would like to reiterate that we remain available should you still require assistance.

We are committed to continuously improving our customers’ experience and sincerely appreciate your patience and feedback.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年4月13日

Dear Customer,

Thank you for bringing this to our attention and for taking the time to share your experience.

We’re sorry to hear about the issues you encountered with your data package and appreciate you highlighting this matter. We understand how important it is to have a clear and transparent understanding of your usage, and we take your concerns seriously.

As your plan was purchased through Revolut, we do not have direct access to your account details, which limits our ability to fully investigate this case. For a detailed review and resolution, we recommend contacting Revolut’s dedicated support team, as they have visibility of your account and are best placed to assist you promptly.

That said, if there is any general information or guidance we can provide, please don’t hesitate to reach out, we are always here to help.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年4月1日

Dear Gabriel,

Thank you for bringing this to our attention and for taking the time to share your experience.

We regret to hear that you experienced connectivity issues and appreciate your patience in bringing this to our attention. We understand the impact such disruptions can have, and we take all service concerns seriously.

As your plan was purchased through Revolut, we are not party to your account details and are therefore limited in our ability to investigate this matter directly. Should you choose to purchase through Revolut again, we recommend contacting Revolut's dedicated support team, who will have full visibility of your account and the necessary access to resolve such issues promptly and efficiently.

If there is anything further we can do to assist, please do not hesitate to contact us. We remain committed to supporting you.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年3月27日

Dear Larry,

Thank you for taking the time to share your experience with us.

Please accept our sincere apologies for the delay in responding; this is not the standard of communication we hold ourselves to.

Following recent issues with our Trustpilot account, our response times were temporarily affected. We're pleased to confirm that normal service has now been restored, and we are fully committed to resolving all outstanding matters.

We're truly sorry to hear that your experience with us has fallen short of expectations, and we understand how disappointing that can be.

Upon reviewing our systems, we were unable to locate a support request under your name; however, we would genuinely welcome the opportunity to speak with you directly and ensure everything is properly addressed.

Please reply to the email we've sent with your preferred contact number and a convenient time to reach you, and a member of our team will be in touch promptly.

We remain fully committed to assisting you and ensuring a much better experience moving forward, and we sincerely appreciate your patience.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年3月25日

Dear Marc,

Thank you for taking the time to share your feedback, we truly appreciate it. It is great to hear that our support has made a positive impact on your experience with us. Delivering reliable, responsive support to our clients is something we are deeply committed to, and your words reinforce that we are on the right track.

We look forward to continuing to support your business.

Best regards,
1Global Business Support

1GLOBAL からの回答

2026年3月27日

Dear Valued Customer,

Thank you for taking the time to share your review.

Please accept our sincere apologies for the delay in responding, this is not the standard of communication we hold ourselves to.

Following recent issues with our Trustpilot account, our response times were temporarily affected. We're pleased to confirm that normal service has now been restored and that we remain fully committed to resolving all outstanding matters.

We're truly sorry to hear that you experienced issues with your eSIM and were unable to access mobile data. We understand how disruptive this can be, and in order to investigate the root cause and review your refund request thoroughly, we kindly ask that you provide some additional information.

With this in mind, we would genuinely welcome the opportunity to speak with you directly to ensure everything is properly addressed. Please reply to the email we've sent with your preferred contact number and a convenient time to reach you and a member of our team will be in touch promptly.

Please note that if your eSIM was purchased through one of our partners, we may have limited access to your account details, and their support team would be best placed to assist you directly. Nevertheless, we are happy to help guide you in the right direction wherever possible and ensure you receive a much better experience moving forward.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年4月30日 に更新

Dear Costas,

Thank you for taking the time to share your experience with us.

Please accept our sincere apologies for the delay in responding; this does not reflect the standard of communication we aim to provide.

Due to recent issues with our Trustpilot account, our response times were temporarily impacted. We’re pleased to confirm that normal service has now been restored, and we are fully focused on resolving outstanding matters.

We’re sorry to hear that your experience with our customer support did not meet your expectations. We have reviewed your case and would welcome the opportunity to discuss it with you further to ensure you receive all the information you need.

Please reply to the email we’ve sent with your preferred contact number and a suitable time to reach you, and a member of our team will be in touch promptly.

We remain committed to improving your experience and truly appreciate your patience.

Kind regards,
1Global Business Support

***UPDATE***

Dear Costas,

Following your review, a member of our team reached out to you directly and has been in contact to better understand and address your concerns.

As we haven’t heard back from you recently, we’d like to reiterate that we remain available and would be happy to continue assisting you. Please feel free to reply to our previous email at your convenience, and we’ll pick this up right away.

We remain committed to improving your experience and truly appreciate your patience.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年3月25日

Thank you for your review.

We believe that the best outcomes come from truly partnering with our clients and understanding their needs, so it is great to hear that comes through in your experience.

Best regards,
1Global Business Support

1GLOBAL からの回答

2026年3月25日

Dear Ernest,

Thank you for your kind words and for your loyalty over the past two years, it really means a lot to us.
We are delighted to hear that our teams have been able to consistently meet your expectations and that you feel heard and well supported.

We look forward to continuing to build on that together.

Best regards,
1Global Business Support

1GLOBAL からの回答

2026年3月25日

Dear Margarita,

Thank you for your review. We are glad to hear that our response times have met your expectations. Keeping communication prompt and efficient is something we are committed to.

We look forward to continuing to support you.

Best regards,
1Global Business Support

1GLOBAL からの回答

2026年3月25日

Dear Alberto,

Thank you for your review. It is great to hear that we have been able to support your global coverage needs from day one and that our team has delivered on expectations - that is exactly what we strive for.

We look forward to continuing to be a partner you can rely on.

Best regards,
1Global Business Support

1GLOBAL からの回答

2026年3月26日

Dear Evert,

Thank you for taking the time to share your feedback.

Please accept our sincere apologies for the significant delay in getting back to you. This is not the level of service we strive to provide.
We experienced issues with our Trustpilot account, but we're now back and committed to making things right.

We're sorry to hear about the connectivity issues you experienced. We'd like to ask you to report such issues directly to the entity from whom you purchased the plan, as soon as you face any difficulties, as they will be best placed to resolve them promptly.

As your purchase was made through Revolut, we unfortunately don't have access to your account details, which limits our ability to assist you on their behalf.

Should you choose to purchase through Revolut again, their support team will have full visibility of your account and will be best placed to assist you directly with any issues that may arise.

We are 100% committed to helping wherever we can.

Kind regards,
1Global Business Support

1GLOBAL からの回答

2026年3月25日

Dear Tobias,

Thank you for this thorough and thoughtful review. We are delighted to hear that our package model has simplified and made international assignments more transparent for your team, and that our service has met your expectations in terms of responsiveness and communication.

We also appreciate your honest feedback regarding partner network coverage in remote regions. This is something we continually work to improve.

We look forward to continuing to support your globally mobile workforce.

Best regards,
1Global Business Support