BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process. Asking which prod... ãã£ãšèŠã
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I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... ãã£ãšèŠã
I was so impressed that I was contacted after having issues setting up the plan on my sonâs watch. Amazing service and so helpful.
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... ãã£ãšèŠã
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1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, ãªã©ã³ã
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.9
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I was so impressed that I was contactedâŠ
I was so impressed that I was contacted after having issues setting up the plan on my sonâs watch. Amazing service and so helpful.
2026幎5æ25æ¥
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Astral Tagorda was extremely helpful inâŠ
Astral Tagorda was extremely helpful in setting up my apply watch and taking me through the process step by step.
2026幎5æ25æ¥
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I was having difficulty activating myâŠ
I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the steps and was able to get the eSIM activated on my apple watch. Thanks once again
2026幎5æ22æ¥
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BetterRoaming DOES not work with AppleâŠ
BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process.
Asking which product you wish to cancel and goes on to list products they even don't sell.
2026幎5æ21æ¥
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BetterRoaming ããã®åç
Dear Christopher,
Thank you for taking the time to write this review and for bringing the issues you are experiencing with the Apple Watch to our attention.
Weâre sorry to hear about your experience, and we would appreciate the opportunity to address the difficulties youâve encountered with our service.
A member of our Service Management team has already reached out to you by email to gather a few more details and assist you directly.
We would greatly appreciate it if you could reply to their email so we can investigate this thoroughly, clarify the concerns youâve raised, and work towards a suitable resolution.
Kind regards,
The BetterRoaming Support Team
I started the service initially in USAâŠ
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany plan and the cost is roughly the same. We have had no issues and the few times I needed support with the transfer I received support in a timely and extremely educated manner. The step by step instructions were easy to follow.
I highly recommend the service they provide at a very competitive price!
2026幎5æ13æ¥
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BetterRoaming ããã®åç
Dear Mary,
Thank you for taking the time to share your experience with us.
Weâre truly pleased to hear that our service has supported you and your daughter smoothly, both in the USA and after your move to Germany. Itâs especially rewarding to know that our support team was able to assist you with clear, timely, and knowledgeable guidance whenever needed.
Your recommendation and kind words mean a great deal to us, and weâre grateful for your trust in our services.
Kind regards,
The BetterRoaming Support Team
BetterRoaming ããã®åç
Dear Sarah,
Thank you for taking the time to leave us a review. Weâre delighted to hear that you found the support helpful and appreciated the patience shown throughout the interaction.
Kind regards,
The BetterRoaming Support Team
Grateful for the helpful friendlyâŠ
Grateful for the helpful friendly service provided âºïž
2026幎5æ8æ¥
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BetterRoaming ããã®åç
Dear Sarah,
Thank you for taking the time to share your feedback. Weâre delighted to hear that you had a positive experience with our support team and appreciated the friendly assistance provided.
Kind regards,
The BetterRoaming Support Team
Great customer service
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
2026幎5æ8æ¥
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BetterRoaming ããã®åç
Dear Adam,
Thank you for your kind feedback. Weâre delighted to hear that your query was resolved quickly and smoothly, and that youâre enjoying your Apple Watch plan.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
The BetterRoaming Support Team
Astral was able to walk me through howâŠ
Astral was able to walk me through how to fix my problem, He was also kind and patient which was really helpful.
2026幎5æ8æ¥
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BetterRoaming ããã®åç
Dear Nguyen,
Thank you for your kind words. Weâre really glad to hear that Astral was able to help you resolve the issue and make the process easier to navigate. Itâs great to know his support had such a positive impact on your experience.
Kind regards,
The BetterRoaming Support Team
The agent was very friendly andâŠ
The agent was very friendly and patient. Great support!
2026幎5æ7æ¥
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BetterRoaming ããã®åç
Dear Clara,
Thank you for your feedback. Weâre very pleased to hear that you had a positive experience and that the support provided was friendly and patient throughout.
We truly appreciate you taking the time to share this with us.
Kind regards,
The BetterRoaming Support Team
Better Roaming were excellent
Better Roaming were very attentive, kind and helpful.
2026幎4æ3æ¥
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BetterRoaming ããã®åç
Dear Fion,
Thank you so much for your kind words. Weâre delighted to hear you had a positive experience with our team.
If you ever need anything, weâre always here to help.
Kind regards,
The BetterRoaming Support Team
In the end the request was satisfiedâŠ
In the end the request was satisfied but it took almost a year to fulfill.
2026幎4æ28æ¥
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BetterRoaming ããã®åç
Dear Anton,
Thank you for your review and for your patience. We're really pleased we were able to resolve this for you.
We recognise this took longer than expected and sincerely appreciate you bearing with us while we worked through it. We continue to make improvements to ensure a smoother experience going forward.
If thereâs anything further we can assist you with, please donât hesitate to reach out.
Kind regards,
The BetterRoaming Support Team
Tried to use this whilst offshore
Tried to use this whilst offshore. Wouldnât connect. Since I hadnât used it I tried to cancel my plan however better roaming were insistent that they couldnât find a payment despite it being taken from my bank, providing the date and amount taken, and the last 4 digits of my card used to take payment. They finally asked for my phones IMEI number and thatâs the last straw. Your IMEI number is the number hackers need to clone your phone so Iâm done. Iâll take this as a lesson learned and they can have my money. But Iâll be warning everyone against this lot from now on.
2026幎4æ27æ¥
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BetterRoaming ããã®åç
Dear David,
Thank you for the feedback.
Weâre sorry to hear about your experience.
A member of our Service Management team has already reached out to you by email to gather a few more details and assist you directly.
Weâd really appreciate it if you could respond to their email directly so we can look into this fully, clarify all the concerns youâve raised, and work towards a suitable resolution.
Kind regards,
The BetterRoaming Support Team
***UPDATE***
Dear David,
After reviewing your case, we identified that the plan you have purchased was a UK plan, which unfortunately does not provide coverage in the North Sea region. In this case, a dedicated North Sea plan would have been required. As a gesture of goodwill and to resolve the matter fairly, we have issued a full refund for the incorrect purchase.
We would also like to sincerely apologise for the inconvenience caused during your interaction with our Customer Support team, particularly regarding the requests for your IMEI details and the initial difficulty locating your information. We understand how frustrating this experience may have been, and we are taking your feedback seriously as part of our ongoing efforts to improve our customer service processes.
As you are aware, a member of our Service Management team has already reached out to you by email to assist further. We would appreciate it if you could respond directly to their emails so we can continue supporting you and address any remaining concerns.
Kind regards,
The BetterRoaming Support Team
Astral's instructions were clear
Astral's instructions were clear, concise, correct, and delivered kindly.
2026幎4æ8æ¥
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BetterRoaming ããã®åç
Dear Evan,
Thanks so much for your kind words!
Weâre really glad to hear that Astralâs guidance was clear, easy to follow, and delivered with care. Thatâs exactly the kind of support we strive to provide every time.
We appreciate you taking a moment to share your experience, it means a lot to us.
Kind regards,
BetterRoaming Support Team
No judgement
Customer service representative kept in contact via email with instructions and tips until my issue was resolved. It took me longer because of my work schedule so I appreciate the after hours service.
2026幎3æ26æ¥
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BetterRoaming ããã®åç
Dear Jon,
Thank you so much for your thoughtful feedback!
Weâre really pleased to hear that our support team was able to stay connected with you and guide you through everything until your issue was fully resolved.
It truly means a lot that you took the time to share your experience. Weâre always here if you need us again.
Kind regards,
BetterRoaming Support Team
Great customer service
Great customer service - followed up when I hadn't had success activating the new number.
2026幎3æ4æ¥
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BetterRoaming ããã®åç
Dear Sarah,
Thank you so much for your kind words!
Weâre really glad our team was able to follow up and support you when activating your new number didnât go as smoothly as expected.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, weâre always here to help.
Kind regards,
BetterRoaming Support Team
Horrible
Horrible. Forced to use it due to Apple pairing up with BetterRoaming. Do not use.
2026幎4æ2æ¥
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BetterRoaming ããã®åç
Dear Justin,
Thank you for taking the time to share your feedback. Weâre sorry to hear that youâre experiencing issues with your Apple Watch.
Weâd really like to look into this with you and ensure you receive the support you need. To help us do that, please submit a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
This will allow our team to assist you directly and work towards resolving the issue as quickly as possible.
If youâve already reached out, please reply to our email with your case number and the email address used to create your ticket so we can follow up.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The BetterRoaming Support Team
SIM non funziona e non rispondono allaâŠ
SIM non funziona e non rispondono alla richiesta di assistenza, errore autenticazione pdp.
Assolutamente da evitare ti ritrovi fuori senza rete dopo aver pagato l eSIM
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
BetterRoaming ããã®åç
Dear Vincent,
Thank you for your review.
Weâre sorry to hear that youâre experiencing a Packet Data Protocol (PDP) authentication error with your eSIM. We understand how frustrating this can be and want to help resolve it as quickly as possible.
Our team responded to your support request on the same day it was submitted, providing initial troubleshooting steps. Additionally, a separate follow-up email was sent yesterday with further guidance and a request for some additional information so we can better assist you.
Could you please reply to our most recent email at your earliest convenience? This will help us move forward and work toward resolving the issue for you.
We appreciate your patience and look forward to assisting you further.
Kind regards,
BetterRoaming Support Team
Astral - amazing customer sevice!
Astral - amazing customer sevice!
I had issues with the eSIM and it was not reliable for my daughters apple watch. However, the trouble shooting support & customer service I received from Astral in your team was amazing.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
BetterRoaming ããã®åç
Thank you for taking the time to leave this review!
We're sorry to hear you were experiencing issues with your daughter's Apple Watch. We're pleased to hear that Astral was able to provide the support you needed and everything is working as expected now.
If you ever need anything else, don't hesitate to reach out, we're always here to help!
Kind regards,
BetterRoaming Support Team
10/10 stars!!!
I used BetterRoaming to set up my sonâs Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until it was all working perfectly.
Really appreciated the friendly and helpful service made the whole process much less stressful. Highly recommend!!
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
BetterRoaming ããã®åç
Dear Maxine,
Thank you so much for your wonderful review! Weâre delighted to hear that you had such a positive experience setting up your sonâs Apple Watch.
Itâs great to know that our support team was able to guide you through the entire process, making everything smooth and stress-free.
Thank you again for your recommendation; it truly means a lot to us.
Kind regards,
The BetterRoaming Support Team
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