1Red Casino  レビュー 1,606

What a nightmare this site is kept changing the date further to verify a transaction when I’d won 1800 but changed the date. On purpose knowing I’d have to wait a month for that statement to show transaction only won when I wasn’t verified not had a single win or never withdrawn of this site even got a vip manager but they don’t make
U feel vip with there offers 2 u id avoid at all costs 💯 they are
quick at taking peoples money make it hard for you to verify if you’ve won big in the end the wanted blood aswell that’s how bad it was

Worst casino app. Been trying to withdraw money from month ago . Now my money is disappeared. They keep me waiting everything.. worst worst

Awful. No bonus applied. Chat just ignored me. Avoid

Do not use this company the don't pay out on withdrawals its been 7 days now and keep sending me the same reply think there's something wrong with there tech guys as they apparently don't know how to fix it it's all a big lie do not use them it's so bad

Wow, if I could give it less I would.
Withdrawal harder than drawing blood from a stone. Shocking customer service, tell you the same thing over and over… will pass it onto our VIP team…. Will escalate this for you….. absolute crap! So quick to take my money but cannot collect my winnings. Will update when finally receive

I am waiting 3 weeks just to get answers of my 5 times lootbox price of €5000. I spend a lot of money and didn’t complain. That’s gambling. But not getting paid when winning prices is unbelievable. What a casino

Still waiting on withdrawal. Cancelled my first withdrawal after 48 hours and still waiting 56 hours later after my second withdrawal request. 12 days later and still waiting for my withdrawal to come through.

Absolutely shocking casino...took me 2 weeks to receive my £540 winnings and even now am shocked I got as I was sure was never going see it.. customer service is a joke apart from Jessica she did her best but it's all generic messages and the biggest bullshit excuses not to pay up...there tactics are to try make you reverse your withdrawal so you lose it and the fact they let you cancel is a huge red flag . For anyone waiting for money just persist and don't let it go it's your money that they are unlawfully witholding...there just the worse casino I have ever had the displeasure of using so please please don't use them ..plenty UK casinos who will pay you instantly..bet tom for one ..just stay away from these clowns

Never got my free spins even after entering code

I started playing and lost a lot of money initially, then finally one day I won and when requested my winning withdrawal. They kept it in pending status for 6 working days even though it mentions the withdrawl is initiated within 48 working hours which is false. Then they cancelled the pending status and added the money back to my balance on the 1Red app account. Now I have requested again and more than 72 hours and it's still pending. When you talk to customer service, on live chat, they have no specific reason to give for days and all they say has they have forwarded to their financial department for urgent lookout. But will never give you reason to why the money is not been processed even after days. It's very poor service. It seems they love to take deposits but when it comes to return the winning money they just keep the customer hanging for days and days. Disgusting gaming app and service. It shud be instant deposits and instant withdrawals do that you keep goin and enjoy gaming. Would not recommend this app to anyone

Stupidly long wait for my withdrawal.

Update number 5 lol

Site is fun and very easy to navigate - still waiting on a big withdrawal and a bit of back and forth with verifying a few documents. Other than that great site. Will update to 5 stars when the money hits my account as that is the main thing. They also have a very responsive live chat for any queries. 5/02/26
UPDATE BELOW

TOOK ages to verify my account but they have finally done so. I am still yet to receive the withdrawal, and I am just about past the 48 hour estimated withdrawal time. I am still
hopeful but if I see no change in the next couple days, I will update this review once more. I am currently changing my 4/5* to now 3/5*. 11/02/26

Changing to 1/5 * - still not paid me any winnings, despite withdrawal being done over 2 weeks ago. Everytime I ask on live chat “it has been passed to financial team for a review on why there is a delay” I’ve heard nothing from them in 10 days now.

This site won’t pay you guys - there is a reason it isn’t UK regulated: happy to take as many deposits but will not complete a withdrawal. Will update review if anything changes, but please stay far away. 19/2/26

Cash out has finally been approved, after 2 weeks. Strange. Will give 3* for now, just waiting for it to hit my bank account. 20/2/26

Money is in my account, took 2 weeks, but take play they have paid out.

My experience is very, very bad.My money is going without winning any money.

Great casino , big wins and good games

Trying to withdraw money and it keeps saying it’s with the finance department and then asked do I want to cancel my request then been asked to withdraw it to another bank account they just don’t want to realise the funds to me

I wish I could give them ZERO stars!! This casino is a complete scam. They have a VIP manager named Elizabeth that is absolutely terrible!! They don’t know how to treat VIP players with gratitude or respect. I cancelled a bonus that was issued to me by accident and I asked for it to be reissued by my “vip manager” Elizabeth and was lied to once again by her saying she was unable to add it back for me. How does this make sense? The bonus was never used and could easily be added back. Not to mention when you try to make a simple withdrawal they take 5-7 days and if you keep following up on it they just dismiss you. Of course you are able to cancel your withdrawal at any time and play the money so they bank on you doing exactly that. It’s amazing to me that they purposely take so long to send you your money because they hope you will cancel it and play the money… it’s a scam. There are so many better online casinos and ones that actually treat their vip players well. Elizabeth should never be a vip host. I am never playing here again

Got verified straight away, casino is great one of the better casinos site I have played before and customer service is fantastic always on hand to offer support and proved info