1st Call - Window & Door Repairs レビュー 158

From start to finish the information and customer service was very good and the door is amazing

Great service and a great window

Absolutely disgraceful company.. Avoid like the plague.. This is a Scam.. Got a quote for £2,100 for some windows and was happy to proceed on the basis and agreement of a 25% deposit with the remainder on completion even though they were trying to strong arm me into a 50% deposit arrangement.. However, after several visits from the surveyor, someone, who could hardly speak English, got in touch and started demanding full payment in cash so that they did not have to declare the work on their books and in return avoid paying Tax or a payment of 50% with the rest on completion.. Initially I refused but after seversl calls over a period of 7 days, they then offered to do the works for £1,900 so I agreed.. However, after agreeing I then received another call stating the job had been undervalued and the new price was £3,9750 to proceed and wanted the payment in full.. At which stage I hung up the phone and informed my Bank, Trading Standards and the Police.. As they have renegated on the agreement I will now see if I get any monies back

Excellent service from initial contact to installation at a very competitive price.
The 2 fitters Mick and Nigel were brilliant and when finished all rubbish was removed and I had the do's and don'ts explained.
If your looking to get your windows or doors replaced I can highly recommend 1st Call

Very friendly and helpful staff quick and easy valuation window fitter Very helpful friendly Very good workmanship lrft clean and tidy will be using them again

Good customer service...friendly staff...after care phone call to make sure everything was fine...will use again and recommend to friends and family

Friendly people from the start - received very good service from them and the problem was sorted at a very reasonable price

We used 1st call repairs before and whilst they were here, mentioned about a large kitchen window that needed replacing, there was just £100 difference in the cost, so we opted from new. 1st class service from the salesman,surveyor,payments and installers.
Aaron rang this morning to do a customer check, that we were happy with the work and we are.

If your looking for repairs or new windows then we would not hesitate to use 1st call again.
True honest Yorkshire tradesmen.

The gentleman that came to sort out our windows was very pleasant, polite and courteous. His name is Aqib. I have an autistic young child whom he spoke to and didn't show any annoyance to.

Really appreciate the whole experience. Did everything on time and left the area clean.

Would Highly recommend this company

Really efficient on getting my window replaced the window fitter was Very polite and courteous no mess left all cleaned up I'm really happy with everything I will definitely use them again and I will definitely recommend them to everyone.

Very thorough and helpful customer service - very quick and reliable for no pressure visit/quote. The person who did the work was very courteous and did an excellent, clean job. We had a window replaced and 9 window hinges replaced - all in 2 hours. Another company tried to tell us we needed our entire double glazing replacing!

Had 6 window units that had popped / misted. Great communication through the process.

Good job done eventually,ten DG units replaced ,nine done on one day but one was missing so had to return next day!
Generally very pleased but a text or call from them would have been appreciated.
Would use them again. Recommended.

Chap came and replaced some hinges on my windows so I can clean my windows easier , all areas left clean and tidy even took his shoes off to go upstairs , also helped solve a sticking sliding patio door thanks again

Very polite and very helpful. I called them for UPVC window adjustments and main door adjustments to avoid draughts. They found out that the hinges cannot be adjusted anymore and they ordered a replacement. Turnaround time was quick and I didn't have to call them back for a follow up. Also, the repair person used his expertise to adjust the 40 years old main door as there was no specific provision for the adjustment which new composite doors usually have. Now I don't have anymore draughts.

Excellent service from 1st Call. Super easy process from start to finish. Had someone out to quote and take measurements within 2 days and the work was completed the following week (in torrential rain as well!) They went above and beyond to make sure we wouldn’t get any more draughts or leaks through the conservatory windows! 100% recommend :) :)

Contactd them after seeing they Facebook. Came the same day to measure up one window glass to change and 2 hinges on bathroom window

Seen the add on Facebook filled in the form,sales rep called went round the house,then a manager called to check and measure up,couple of days later the fitter came and fitted all the bits freeing stuck windows without any damage and cleaning up as he went along well pleased

I requested a quote to fix some windows that don't close properly, someone came over the next day but didn't even bring his own tape measure. He struggled to open half the windows when testing the hinges (there's no issue with the handles, he just seemed new to the concept of them), which set off some alarm bells in my head. After some obvious sales theatrics including a loudspeaker phone call to his boss, a quote was given. The quote instantly turned into a £200 deposit and a document I was being pressured to sign before I'd even agreed to anything. Once I said I wanted to get at least one other quote things turned sour. I was told "no one else" in West Yorkshire could repair windows and the attitude turned very unprofessional.

I've decided to go with another company. To no one's surprise there are many UPVC window repairers in the local vicinity!

I'm quite surprised at my experience given the generally good reviews here. I've never had anyone take offense to me wanting at least one other quote before.

From the measuring to installing, the service was really good. Everyone was polite and professional. The price was reasonable and I was able to pay a deposit until I was ready to place an order. I will be using them again in the future. Thank you.