1st Call - Window & Door Repairs レビュー 161

Contactd them after seeing they Facebook. Came the same day to measure up one window glass to change and 2 hinges on bathroom window

Seen the add on Facebook filled in the form,sales rep called went round the house,then a manager called to check and measure up,couple of days later the fitter came and fitted all the bits freeing stuck windows without any damage and cleaning up as he went along well pleased

I requested a quote to fix some windows that don't close properly, someone came over the next day but didn't even bring his own tape measure. He struggled to open half the windows when testing the hinges (there's no issue with the handles, he just seemed new to the concept of them), which set off some alarm bells in my head. After some obvious sales theatrics including a loudspeaker phone call to his boss, a quote was given. The quote instantly turned into a £200 deposit and a document I was being pressured to sign before I'd even agreed to anything. Once I said I wanted to get at least one other quote things turned sour. I was told "no one else" in West Yorkshire could repair windows and the attitude turned very unprofessional.

I've decided to go with another company. To no one's surprise there are many UPVC window repairers in the local vicinity!

I'm quite surprised at my experience given the generally good reviews here. I've never had anyone take offense to me wanting at least one other quote before.

From the measuring to installing, the service was really good. Everyone was polite and professional. The price was reasonable and I was able to pay a deposit until I was ready to place an order. I will be using them again in the future. Thank you.

Honest polite at all times start to finish knew what needed to be done left all areas clean and tidy when job was finished did job to great standard expected by myself .

I came across first call replacing a neighbours windows.
From the initial enquiry, quote, survey and instalation everything has been efficient and professionally done.

The fitter arrived on time he was friendly and polite carried out resealing both front and back doors tidied up and left the house clean very satisfied with the job and would highly recommend them

Fantastic warm and friendly staff. Very pleased with the job done. Highly recommend

This person has parked their van outside my shop since yesterday and is not picking up the phone

Good service and nice company definitely recommend

Do not deal with this company!
I've had a dispute going on for a couple of months now as they haven't completed the job I've paid them to do. I have paid for a door repair which they were to replace the gear box, barrel and mechanism, of which they haven't replaced a single part. I've sent photo's asking for them to at least look at it and despite leaving voicemails, texts and email, they seem happy to just ignore me. I certainly should have stayed by the side of the repairman when he carried out the job instead of leaving him to it as the door looks and functions exactly the same as before, which begs the question, what have I actually paid for? The outcome of this is simple, either you give me my money back or actually finish the job. If I don't hear anything soon I will be going to small claims court to get my money back as this is absolutely unacceptable to be treat like I don't exist when I have a genuine issue.

I have had several repairs done by 1stcall repairs and was very impressed with their workmanship and cleanliness . I would highly recommend them to anyone who needs a job doing right !

Very polite friendly helpful experienced staff,from sales rep to fitter. Efficienct and prompt f4om the word go, Came when they said they would. Highly recommend for window replacement

Had an amazing experience with this company, lads were very polite and courteous and did an amazing job, cleaned up after themselves, 100% recommend them.

Professional and polite service from quote to install of replacement hinges and window gaskets.

Came across 1st Call Windows and Door Repairs on Facebook, no harm is filling out the enquiry form, so filled it in and was surprised to get a call back a few days later.

Had a good conversation about what we needed and at the end of the call we had agreed to a home visit for a quote.

Malik visited the house and he made us feel confident that we were buying from a reputable business (I was a bit dubious as it was from FB), he provided us with a really good quote which included 11 replacement hinges for upper rooms with self cleaning hinges, 2x full french door glass panels and necessary adjustments to the door as there was a gap.

Malik took a few measurements and photos and then gave us the quote, I again raised my anxieties around finding them on FB and Malik then logged into their assembly cameras to reassure me they were a reputable business.

We paid the initial deposit and then awaited his colleague who came to do the measuring of the hinges and glass panels a week or so later.

Again, the gentleman was very polite and courteous and he was a pleasure to have in the house.

1st December- we had the hinges and glass panels replaced and the work was done in a tidy manner, all rubbish was taken away and I was asked to check all the windows myself and whether I was happy, which I was.

I'm glad I went with 1st Call as a local trader was charging more which would have put on £100 extra just to replace the frames and said it was a two man job.

It was in fact a 1 man job as the glass was removed and hinges fixed into place and glass replaced.

Anyway, really happy with the self cleaning hinges which are ALL METAL, not like the original metal and plastic hinges from the developer (we bought a new build and these hinges, one by one began to fail about 5 years ago)

Follow up call from 1st call which was nice and I am happy to leave this review and would recommend them if you need any work doing!

A great service and much cheaper than local trade-people I contacted

From the very first phone call to the completion of the job, my experience with this company was exceptional. The representative took the time to understand my needs and explored the best window options for me, all while providing a fair price for the nine windows.

I can’t express enough gratitude to Chris and Danny for their outstanding installation work. They completed all nine windows in just one day and were so considerate, ensuring everything was cleaned up as they went along.

I truly appreciate the care and professionalism shown by everyone involved. Thank you for my beautiful new windows! I absolutely love them, and I can already feel the difference—my home stays warm for much longer now.

They were very responsive in coming out to do the initial assessment and the actual installation of my new window was very well done with everyone that I dealt with being helpful, conscientious (cleaning up etc) and polite. It did take longer between the measuring and installation than I expected, but the work itself has been excellent.

Excellent workmen, very pleased with the work