I am only giving it a 1 because there is no zero!!! Ordered a Viburnum Snowball bush - when it arrived, the pot was FULL of weeds, bone dry and almost every leaf was curled and shrivelled, like it was... ãã£ãšèŠã
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Two dwarf pear trees (bare roots) ordered. No protection for trees: wrapped in sheet of polythene. Delivery company lost and then found the package weeks later. Told Beechwood Nurseries about cond... ãã£ãšèŠã
Ordered a bare root Lirodendron Tulipifera. What broke dormancy was a Japanese Acer. Contacted 3fatpigs 4 times by email but have been completely ignored each time - probably preferred rather than get... ãã£ãšèŠã
Terrible company!Bought dwarf Morello from them in March 2026, arrived in bad condition with awful packaging, contacted company with plenty of photos and was told that it would be growing fine. H... ãã£ãšèŠã
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Russian Roulette
2nd time dealing with this company. First time ok. This time. - a bit of a disaster. Didnât send all the trees I ordered, so I complained. No response whatsoever!
Obviously now theyâve got my money thatâs it. Tread warily if you buy off this company. Their customer service is non-existent.
Excellent price and service
Excellent price and service, also very quick delivery considering they are based in Northern Ireland and they were delivered to the North East of England.
Was only a small order of 20 plants (~60cm in hight) all of them arrived safely and were well packaged with straw.
Wouldn't have any issues buying from here again.
Appalling Order / Customer Service forâŠ
Appalling Order / Customer Service for Four Weeping Cherry Blossom Trees ,Arrived No pot no soil ,wrapped in a sellotaped spear ,unknown species of tree roots with a Spliced twig join.
Tree roots that could be intrusive to property foundations ?i.e distance recommendation unknown.
Roots which Country of origin ?,is very frightening given the present European Fungus Disease ( Now spreading throughout U.K) Also Human Brian transferable, same Treatment Medicine as insecticide chemicals in current use ......mean ,no cure ! Huge Mistake to Buy from this Sellers situated in Northern Ireland next door to the European Union!
WHAT A DISAPPOINTMENT
WHAT A DISAPPOINTMENT. DO NOT ORDER FROM THESE THEIVES. ORDERED A CHRISTMAS TREE, I GOT A MOLDLY OLD TWIG - COMPLETELY MISADVERTISED. IT WAS LATE BADLY PACKAGED AND WHAT A PIECE OF RUBBISH. DON'T WASTE YOUR MONEY - COMPLETE CROOKS! AVOID AT ALL COSTS.
This company has a customer serviceâŠ
This company has a customer service team who instead of delivering customer support and helping customers, prefer to insult the customers. Go shop elsewhere! They are rude !
DO NOT ORDER FROM HERE, PLANTS NOT AS ADVERTISED
!!! DO NOT ORDER FROM HERE!!! PLANTS NOT AS ADVERTISED
If I could rate this company '0' I would
I ordered the bundle 50 Privet Hedge plants, size 30cm - 50cm, no where does it state that the pot is included in the size. 28 of the plants were below 30cm (inc pot) some where less than 20, the rest were barely over 30cm, emailed to complain, told to return if not suitable but you have to pay for the return. I reported to Trading Standards and as the plants are not as described and that they should be paying for the return as they are classed as faulty goods, goods not as advertised, Hopefully Weights and Measures will be in touch with them soon. They will not admit that plants are below size even after sending them photo's. Theoretically speaking they could put a 5cm plant in a 50cm high plant pot and class it as a 55cm high plant. Poor customer service, poor after service, 100% poor company - DO NOT USE!
I too had an issue with an orderâŠ
I too had an issue with an order whereby they sent a severely diseased rose, when I contacted them, there was no apology, no offer of replacement, just the comment of send it back which will cost me postage.
It was meant to be a gift for someone
I have since returned it at an extra cost of £6.40. I will anticipate my refund. I cant gift it in that state
I ordered 2 trees and received none
I ordered 2 trees from this nursery, one arrived dry, second hasn't arrived
They refused to refund
Avoid.
Great fast service
Great fast service, very good packaging, and the after sales team are very helpful in answering any questions.
Would highly recommend
Dreadful!
I wish Iâd read the reviews before ordering. There was no confirmation email and what arrived was a dead plant which had clearly been ringbarked. I wonât bother returning it as this is clearly a company which doesnât provide a good service. DONâT USE THIS COMPANY,
Awful
Awful . Do not deal with this company. Delivered dead plants and I had to pay return courier. Then then did everything to avoid refunding me. Only I had paid on PayPal and they fought for my refund. Took 6 months. This bad company had no intention of refunding me. They also operate as Beechwood Nurseries. AVOID AVOID AVOID !
Absolute joke of a company.
Absolute joke of a company.
Zero customer service unless youâre ordering something.
Ordered 2 Damson trees in October 2024 which turned out to be Victoria plum trees, they have no email contact or phone number.
All they have is a contact form which, as in my case, they have totally ignored all three of them.
I couldnât recommend this company any less and would have given zero out of 5 if it had been an option.
Very, very disappointed after many years of business.
Been dealing with this company for ten or more years. Have noticed plant quality declining over the past two or three but ordered two apple trees and two pear trees this spring in the hope that they would be of the past and not more recent standard. The two pear trees looked dead on arrival but i planted them anyway more in hope than expectation. Once it became obvious that they were indeed dead I messaged to make them aware of the situation. I was told they were certainly alive and healthy when I received them but must still be dormant. I said I was pretty sure they were dead but I'd wait and see until the new planting season anyway. The trees have never shown any sign of life whatsoever and I have emailed a further four times with no reply, despite the emails being polite and accommodating. Given the total disregard for my attempts to settle the problem as reasonably and amiably as possible I felt there was no other option but to take them to small claims court. However seeing how they've been treating other people I guess they'd just ignore that and any award made against them as well as they plainly have no concerns about so-called "customer service". I guess my only option now will be to visit them in person and they certainly will not ignore me then! To put it in perspective I have planted somewhere between 7 and 8 thousand trees of my own over the past dozen or so years, so I'd like to think I know by now how to give a tree the best chance of life, but these were either dead or irreversibly dying when they were boxed up and sent out. Needless to say, I will not be dealing with them again in any way shape or form.
No reply at all after 10 trees failed to grow
I bought 10 Italian Alder trees from this nursery in February this year and they arrived fine. I planted them in a paddock along with around 100 other trees and shrubs I bought from other suppliers. Not one of these Italian Alder trees grew despite an almost 100% success rate for the other things I planted.
I contacted customer services at the end of April to tell them there was no sign of growth and they replied saying it can take until the end of May to show growth. I duly waited but by 3 July there was still no growth at all so I contacted them again on the same email from which I had the original reply. I had no reply from them.
I sent a further three emails to that email address and other email addresses I found online and none of my emails which answered.
I feel incredibly let down by this nursery, will not be buying from them again and will advise others to do the same.
DEAD TREE ALERTâŠ(DOA)
DEAD TREE ALERTâŠ(DOA)
If you want a dead tree it is the place for you.
Ordered 2 Silver Birch trees and got 2 sticks.
Contacted customer service and got rude email back.
Well done, wish l had read the reviews 1st.
Do not buy from this shower
Do not buy from this shower. They don't except responsibility and insult genuine customers when things go wrong. Can't get to speak directly with anyone. No customer service whatsoever. Wait a long time for refund if return item.
Be warned- don't do it. Go somewhere else.
Awful âŠ
The autumn fruiting raspberries they supplied were summer fruiting.
They did not reply when I contacted them to complain via their own contact form and e-mail.
They don't supply a phone number.
First time and last time I'll buy from them.
Plants arrived nearly dead
Scammer alert!
The "greengage tree" they sold me was not a greengage.
Their website describes their mirabelle plum as being stoneless... it isnt... it has a very hard stone.
The bramley seedling they sent me was not a bramley.
There is no way of contacting them because they do not respond to their online contact form.
They do not respond to messages left on their answer phone.
They are a scam.
They do not stand behind thereâŠ
They do not stand behind there products. Customer service is useless. Do not buy save your money
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