4Patriots レビュー 468

4Patriots からの回答

2026年4月16日

Hi Ted,

We’re so sorry for the frustration this has caused. We completely understand your concern.

Not having clear communication about your order is not the experience we aim to provide, and we’d like to help resolve this for you right away.

Please email us at reviews@4patriots.com with your order information, and our team will take a closer look.

4Patriots からの回答

2026年4月16日

Hi Mah,

We’re very sorry to hear about your experience and understand your concerns.

We can assure you that we are a legitimate company committed to supporting our customers, and we’d like the opportunity to address this situation for you.

Please reach out to us at reviews@4patriots.com with your order details so we can assist you directly and make things right.

4Patriots からの回答

2026年4月16日

Hi Patrick,

Thanks for your feedback. Solar charging typically takes 48–72 hours of direct sunlight, and conditions like weather and panel positioning can affect results.

That said, your experience matters to us, and we’d love to help make sure everything is working as expected. Please feel free to reach out to us at reviews@4patriots.com, so we can take a closer look and assist you.

4Patriots からの回答

2026年4月16日 に更新

Hi Joe,

Thanks for your feedback! Just to clarify, the 60W refers to the solar panel, while the AlphaCase itself delivers up to 800W of continuous power. This allows it to run a variety of household appliances, depending on their specific requirements. We’re always happy to help if you have questions!

4Patriots からの回答

2026年4月16日

Thank you so much for your kind words! We’re thrilled to hear our team was able to step in and make things right for you. Providing honest, reliable support is something we truly care about, and it means a lot to know it made a difference. We’re grateful to have you as part of the 4Patriots family!

4Patriots からの回答

2026年4月1日

Hi T,

I am so sorry that you still haven't been able to reach our Customer Experience team. Please email reviews@4patriots.com, and we'll be happy to assist you right away.

4Patriots からの回答

2026年4月1日

Hi Cheryl,

We understand your concerns about some of our power products being made in China. Our power products are designed and developed in our corporate office in Tennessee, with the help of a highly skilled manufacturer in China. While we strive to source products domestically when possible, certain product categories, particularly electronics, present significant challenges when it comes to manufacturing in the U.S. These challenges extend beyond cost and are related to the availability of adequate manufacturing capacity, specialized engineering, and the complexity of supply chains.

It's important to note that many high-tech products, including computers, cell phones, and televisions, are also manufactured overseas due to these same factors.

If you have any additional questions, you can email us at reviews@4patriots.com.

4Patriots からの回答

2026年4月1日

Hi Carrie,

Sorry for the confusion around this. The meals do need water and simmering to prepare, which is listed on the product pages. We also offer water storage options and small camping stoves that can make things easier. If you’d like, you can reach us at reviews@4patriots.com
and we’ll be glad to help.

4Patriots からの回答

2026年4月1日

Hi Robert,

I am so sorry to hear that you've experienced these issues. We'd love the opportunity to discuss this with you. Please email reviews@4patriots.com, and we'll be happy to take a closer look and help make this right.

4Patriots からの回答

2026年4月1日

Hi Ken,

It’s great to hear your new 2200X is working well and that everything arrived as expected. Thank you for being a loyal member of the 4Patriots family!

4Patriots からの回答

2026年4月1日

Hi Doug,

That’s great to hear! We’re so glad you’re enjoying your generator. Thanks for being part of the 4Patriots family!

4Patriots からの回答

2026年4月1日

Hi Robert,

I’m sorry you’ve had trouble getting in touch with our team. If you send us an email at reviews@4patriots.com, we’ll be happy to assist you right away.

4Patriots からの回答

2026年3月20日

Hi Ryoko,

Thank you for sharing your experience. We’re truly sorry to hear this and understand how upsetting it must be.

We take concerns about product quality very seriously, especially when it involves long-term food storage. The situation you described is not what we expect for our products, particularly when they’ve been stored as recommended.

We would really appreciate the opportunity to look into this further. There may be factors we can help troubleshoot, and we’d also like to review your order under our guarantee to see what options are available to you.

Please send an email to reviews@4patriots.com so we can assist you as quickly as possible. Your experience matters to us, and we want to work toward a resolution.

4Patriots からの回答

2026年3月20日

Hi Robert,

Thank you for your feedback. We’re really sorry to hear about your experience.

We understand how frustrating and disappointing it must be to have your generator stop working, especially after only a few uses. That’s certainly not the experience we want for our customers, and we take concerns like this very seriously.

We’d truly appreciate the opportunity to make this right. Our team can help troubleshoot the issue and review warranty or replacement options with you. Please reach out to our customer support team, and we’ll do everything we can to resolve this as quickly as possible.

Thank you again for bringing this to our attention.

4Patriots からの回答

2026年3月20日 に更新

Hi Aida,

Thank you so much for your thoughtful review!

It truly means a lot to hear that you’re feeling more self-reliant and confident as you prepare for the future—that’s exactly what we hope to support our customers in doing. We’re especially grateful for your trust in us, as we know how important it is to feel confident in both the products you choose and the information you receive.

It’s wonderful to hear that you’ve had a great experience with both our products and our customer service team. We’re always here to answer questions and make sure you feel fully supported every step of the way.

We also appreciate your continued loyalty—it means more to us than we can say. Thank you again for being part of the 4Patriots community!

4Patriots からの回答

2026年3月20日 に更新

Hi Cindy!

Thank you so much for sharing your experience!

We’re thrilled to hear that Jarius has been so helpful and keeps you informed on the latest deals. That kind of personalized support is exactly what we strive for. We’ll be sure to pass along your kind words to him!

It’s also great to hear you’re enjoying the free classes. We’re passionate about equipping our community with practical knowledge, so it means a lot to know the instructors and content are making a difference for you.

We truly appreciate your support and are grateful to have you as part of the 4Patriots family!

4Patriots からの回答

2026年3月3日

Hello,

Thank you for taking the time to share your experience — we truly appreciate it.

We’re glad to hear your 1200 generator, gear, and food have all been working well, and that our customer service team has taken good care of you.

Regarding the solar panels, it’s important to note that the 100-watt rating is based on ideal laboratory test conditions (direct overhead sun, perfect panel angle, cool temperatures, and no atmospheric interference). In real-world outdoor conditions, it’s very common to see lower output — often 60–80% of the rated capacity depending on sun intensity, time of day, cloud cover, temperature, and panel positioning. That said, we’d still be happy to help you optimize performance and ensure everything is functioning properly.

If you’d like, reach out to us with your setup details (location, time of day tested, angle, etc.), and we can walk through a few tips to help you get the best possible output.

We appreciate your support and your balanced feedback — it helps us continue improving.

4Patriots からの回答

2026年3月3日

Hello,

Thank you so much for your kind words — this truly means a lot to our entire team.

We’re especially glad to hear you’ve been happy with the quality of the products (and that the canned beef hit the mark — “just like pot roast” is high praise!). It’s great to know the combination packages and specials have been a good fit for you as well.

We also appreciate you recognizing our Customer Service team. They work hard to provide clear, honest support, and your feedback encourages us to keep that standard high.

Thank you for placing your trust in us. We’re grateful to have you as part of our community.

4Patriots からの回答

2026年3月3日

Hello,

We’re very sorry to hear that your Power Cell isn’t charging as expected — especially since the whole point of having it is for emergency situations. We understand how frustrating that must feel.

In some cases, solar charging can be slower than expected, depending on sunlight intensity, panel angle, temperature, or whether the internal battery was fully depleted. If the unit doesn’t receive direct, strong sunlight, it may appear not to charge at all. That said, it absolutely should be able to take a charge under proper conditions, and if it’s not, we want to look into it.

We’d appreciate the chance to troubleshoot this with you and determine whether the unit may be defective or if there’s a quick fix. Please reach out to us at reviews@4patriots.com with your order information and reference this review so we can assist you directly.

We want you to feel confident in your emergency equipment, and we’re here to help make that right.

4Patriots からの回答

2026年3月3日

Hello,

Thank you for taking the time to share your experience. We’re very sorry your generator arrived with a loose part — that’s not the condition it should have been delivered in, and we understand how frustrating the replacement delay has been.

While we’re glad to hear our support team was friendly and helpful, you’re absolutely right that responsiveness and clear communication are just as important. Waiting on return materials, then a replacement, and not receiving tracking information when expected would test anyone’s patience. That’s not the experience we aim to provide.

We would really like to look into the status of your replacement shipment right away and make sure you receive accurate tracking details. If you’re willing, please reach out to us at reviews@4patriots.com with your order number and reference this review so we can personally follow up.

We appreciate your honest feedback — it helps us improve — and we hope to have the opportunity to make this right.