4Patriots レビュー 468

4Patriots からの回答

2025年6月26日

Hi Cliff,

Thank you so much for the kind words and continued support! We’re thrilled to hear that you’ve had great experiences across multiple purchases—and we really appreciate your patience with the return and refund process.

It means a lot to us that you’ll continue to shop with 4Patriots. If you ever need anything or have questions down the road, we’re always here to help!

4Patriots からの回答

2025年6月26日

Hi Jack,

Thank you for taking the time to leave a review. We completely understand that some customers prefer to build their own systems with individual components like inverters, batteries, and panels. That approach can definitely work for those who have the time, technical know-how, and desire to customize.

Our products are designed to be all-in-one, plug-and-play solutions for customers who value ease of use, reliability, and support—especially during emergencies. We aim to take the guesswork out of setup and ensure everything works seamlessly right out of the box.

That said, we truly appreciate your feedback. If there’s anything specific about your experience you'd like to share, or if there’s something we can do to improve it, we’d love the opportunity to make things right. Feel free to reach out to our team any time.

4Patriots からの回答

2025年6月17日

Hi Rita,

Thank you for reaching out, and I’m very sorry to hear about the trouble you've experienced—not only with the Sidekick generator but also with the return process. That’s not the experience we want for any of our customers, and I appreciate you taking the time to bring this to our attention.

I want to sincerely apologize for the confusion and lack of follow-through you’ve encountered. You should have received your FedEx return label promptly, and our team should have kept you informed throughout the process. We clearly fell short of that, and I understand how frustrating this has been.

If you have not yet received your label, please send an email to reviews@4patriots.com and we will assist you right away.

Again, I’m truly sorry for the inconvenience and the delays. We value your business and your trust, and we’re taking steps to ensure this doesn’t happen again.

If there's anything else I can do to assist you further, please don’t hesitate to let me know.

4Patriots からの回答

2025年5月29日

Dear Albert,

Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with our solar panels did not meet expectations, and we completely understand how frustrating it is when a product doesn’t perform as intended—especially one designed for durability and emergency use.

Our folding solar panels are designed to withstand a range of outdoor conditions, and it’s unusual to hear of cracking due to temperature changes. We’d like to learn more about what happened so our quality assurance team can investigate the issue further. This helps us improve and ensure every product lives up to the standards we set—and that you expect.

Regarding the proprietary connection: we understand your concern. Our solar products are built to integrate seamlessly with our generators for optimal performance and safety, which does result in a unique connection. That said, we always aim to offer value and reliability in exchange for the investment our customers make, and we’re sorry to hear we fell short in your case.

We truly appreciate your support of American-owned businesses and are disappointed we didn’t deliver the experience you hoped for. If you’re open to it, we’d be glad to speak with you directly to discuss possible options or a resolution. Please feel free to contact us at reviews@4patriots.com or by phone—we’re here to help.

4Patriots からの回答

2025年5月29日

Hi Zach,

First, thank you for being a loyal 4Patriots customer and for your continued support over the years. We truly appreciate the trust you've placed in us, and we’re very sorry to hear about your recent experience with multiple products failing—especially at a time when you needed them most.

We completely understand how frustrating and disappointing this situation is, particularly given the investment you’ve made and the critical role these products play in your emergency preparedness. It’s unacceptable for any of our items to fail when reliability matters most, and your feedback is not only valid, it’s invaluable.

We’re actively reviewing your case and understand you've already reached out via phone and email. Our customer experience team is working to respond as quickly as possible, and we want to assure you that we will do everything we can to make this right.

That said, we also recognize that this is about more than just replacing products. It’s about trust. Please know that we are escalating this matter internally to better understand what went wrong—not just in your situation, but in how we can improve the performance and reliability of our products overall.

We are committed to standing by you and ensuring your experience is resolved to your satisfaction. If you haven't already received a reply, someone from our team will be reaching out shortly. In the meantime, you’re also welcome to contact us directly at reviews@4patriots.com with your case details so we can prioritize your support.

Thank you again for bringing this to our attention, and for giving us the opportunity to fix it.

4Patriots からの回答

2025年5月29日

Dear Mary,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and deeply regret that your interaction with 4Patriots has caused such frustration. Please know that your concerns are taken seriously, and we want to address them transparently and respectfully.

We understand how upsetting it must have been to face unexpected charges and issues with your credit card. Our intention is never to mislead, and we sincerely apologize if there was any miscommunication regarding the payment plan. While we do offer financing, certain selections at checkout may lead to full charges if the correct option is not selected and verified. We recognize this may not have been clear in your case and are reviewing how we communicate these options to prevent future confusion.

Regarding your experience with our customer service team—we acknowledge that hold times can be frustrating, especially when you're trying to resolve an urgent matter. We are currently working to improve our response times and phone support systems to better serve all our customers.

We also hear your concern about our return and refund process. While we do require the return of products before issuing a refund, this is to ensure accuracy and protect both the customer and the business. That said, if you—or any customer—has returned a product and not received a refund, that is absolutely not the standard we hold ourselves to. We want to make that right and encourage you to reach out to us directly at reviews@4patriots.com, so we can investigate your case thoroughly.

Please know that customer trust and satisfaction are top priorities at 4Patriots, and we are committed to improving every aspect of our service. While we may not always get it right, we genuinely appreciate feedback like yours, which helps us do better.

4Patriots からの回答

2025年4月30日

Hi Sherry,

I'm sorry to hear you’ve experienced issues with your order. Our survival food is designed for long-term storage—up to 25 years—when kept under proper conditions. For best results, the food should remain sealed and stored in a cool, dry place, away from heat, light, air, and moisture. Ideally, temperatures should stay below 75°F to maintain maximum shelf life.

If you'd like to discuss your order further, please reach out to us at reviews@4patriots.com. We’re here to help!

Wishing you a great day!

4Patriots からの回答

2025年4月30日

Hi Heidi,

Thank you for your feedback, and I’m truly sorry to hear that you were not satisfied with your purchase.

While the provided cooking instructions are intended for standard kitchen use, our survival food can absolutely be prepared over a campfire, camp stove, or similar heat source. Many of our customers successfully use it while camping and report great results. As long as you have access to clean water and a heat source, you're good to go!

Regarding the serving counts per pouch, the choice to package multiple servings together is intentional. This approach helps keep both the cost and the weight of the kits lower. Each pouch clearly lists the measurement for a single serving to help with portioning.

Because environmental conditions like heat and humidity greatly impact the potential for mold or bacteria growth, we cannot guarantee food safety once a pouch has been opened. However, if the pouch is resealed and stored in a cool, dry place, the food can remain fresh for weeks. Always inspect your food before consuming it—if you notice any unusual odor, flavor, appearance, or visible mold, it's best to discard it.

If you have any additional questions, please reach out to us at reviews@4patriots.com!

4Patriots からの回答

2025年4月30日

Hi Dennis,

I'm sorry to hear that you may have issues with your order. Our survival food is designed to last up to 25 years when stored properly. To ensure maximum shelf life, it's important to keep the food sealed and protected from heat, light, air, and moisture. Ideally, storage temperatures should remain below 75°F, as higher temperatures may shorten the shelf life.

I’d be happy to help look into the issues with your order. Please reach out to us at reviews@4patriots.com for further assistance.

Wishing you a great day!

4Patriots からの回答

2025年4月16日

Hi John,

Thank you for your review! We're sorry to hear that the Patriot Power Generator didn’t meet your expectations, but we’re glad our team was able to make the return process easy for you.

If you ever need assistance in the future, don’t hesitate to reach out to us at reviews@4patriots.com — we’re always happy to help.

4Patriots からの回答

2025年4月16日

Hi Angela,

Thank you for reaching out to us. I’m truly sorry for the confusion and frustration this situation has caused.

Our Buy 1, Get 2 Free offer on the 72-Hour Kits is intended to be limited to one per customer. However, I completely understand how the ability to place a second order might have led to the impression that multiple redemptions were allowed.

After reviewing your account, I can confirm that the missing kits from your second order have been sent, and I’m so glad we were able to resolve that for you.

If you have any further questions or concerns, please don’t hesitate to reach out to us at reviews@4patriots.com — we’re always here to help.

4Patriots からの回答

2025年4月16日

Hi Arnold,

Thank you for your feedback — we truly appreciate it, and I’ll be sure to share it with the appropriate departments.

We offer a wide range of generators designed to meet different needs and budgets. Each advertisement typically highlights one specific generator, though in some cases, a smaller generator may be included as a bonus. For a full view of all our available generators, you’re welcome to visit our website at www.4patriots.com.

As with many retailers, our special promotions may change from time to time. Some offers may be extended due to high demand or other circumstances. While we aim to be as transparent as possible, adjustments to promotions occasionally happen to help us better serve our customers.

If you have any further questions, suggestions, or additional feedback, we’d love to hear from you. You can reach us at 800-304-4202 or by email at help@4patriots.com.

4Patriots からの回答

2025年3月26日

Hi John,

Thank you for reaching out and sharing your concerns about the promotion for the Patriot Power Generator 1200. We sincerely apologize for any confusion caused by the discrepancy between the advertised end date of February 28 and the continued availability of the promotion.
As with many retailers, special promotions can change frequently and, in some cases, may be extended due to demand or other factors. While we strive to be transparent with our offers, sometimes adjustments to promotions occur in order to better serve our customers.
We truly appreciate your understanding and your feedback. If you have any further questions or need assistance, please feel free to contact our customer support team. We’re here to help and want to ensure you’re completely satisfied with your experience.
Thank you for your continued support.

4Patriots からの回答

2025年3月26日

Hi Richard,

Thank you for sharing your feedback and thank you for your service. We understand your concerns about the item being made in China and the run time of the device. We want to assure you that the Patriot Power Sidekick was designed and developed in our corporate office in Tennessee, with the help of a highly skilled manufacturer in China. While we strive to source products domestically when possible, certain product categories, particularly electronics, present significant challenges when it comes to manufacturing in the U.S. These challenges extend beyond cost and are related to the availability of adequate manufacturing capacity, specialized engineering, and the complexity of supply chains.
It's important to note that many high-tech products, including computers, cell phones, and televisions, are also manufactured overseas due to these same factors.
Thank you for providing your feedback and concerns about the runtime of the Patriot Power Generator. We understand how important it is to have reliable performance, especially when using it for essential devices. The runtime of the generator is primarily determined by the wattage of the devices you are powering. For devices that use between 225 and 125 watts, you can typically expect a runtime of approximately 1 hour and 60 minutes. However, this can vary based on several factors, including the specific type of device being powered, its power draw, and the conditions in which the generator is being used.
The Patriot Power Generator is designed to handle devices of 300 watts or less, and we recommend that the total load never exceed the maximum wattage for optimal performance.
We also encourage you to reach out to our customer support team if you need further assistance in maximizing your generator's performance.

4Patriots からの回答

2025年3月26日

Hi Craig,

Hello, thank you so much for taking the time to reach out to us regarding your generators and sharing your feedback. I’m truly sorry to hear that you’re not completely satisfied with your units. I can only imagine how frustrating this must be, and I truly appreciate your patience as we work through this.
To help prolong the life of the battery in your unit, we recommend recharging it every 3-6 months. Lithium batteries don't perform well when left in a completely discharged state for extended periods. If you're encountering any specific issues with your unit(s), please don't hesitate to contact our customer service team. They’ll be more than happy to assist with troubleshooting and ensuring everything is running smoothly.
Regarding the solar panel, our 100-watt panel is capable of recharging the unit on a cloudy day, but please note that it will take longer than on a sunny day. If you're looking for a quicker recharge time, you have the option to daisy chain additional panels to speed up the process.
As for the portability of the unit(s), we understand the need for ease of movement. To make things more convenient, we offer a roll-and-go cart specifically designed for our generators. For your convenience, here’s the link: https://4patriots.com/product/roll-go-foldable-generator-cart.

4Patriots からの回答

2025年3月26日

Hi Roger,

I’m so sorry to hear that you’re feeling frustrated with the pricing of our generators. I can absolutely understand how this might be concerning, and I truly appreciate you sharing your thoughts with us. Please know that we are here to help and support you!
When our team designs each of our units, they put a great deal of thought into the power needs our customers might have. As demand for more powerful devices grows, our product development team works tirelessly to ensure our products can meet those needs. I understand that this can sometimes result in higher pricing, but it’s always in an effort to provide the best possible performance and reliability for our customers.
We’re also deeply committed to providing support for all of our units, no matter the model. Every generator comes with a standard one-year warranty, and you also have the option to purchase an extended warranty for added peace of mind.
And if any issues arise after the warranty period, please know that we’re here for you. We always strive to find a solution that feels fair and satisfactory, no matter the circumstances. Your satisfaction is incredibly important to us, and we want to make sure you feel fully supported throughout your experience with us.
Please don’t hesitate to reach out if there’s anything more we can do or if you have any other concerns. We’re here for you, and we truly value your trust in our products.

4Patriots からの回答

2025年2月10日

Hello William, I’m sorry to hear about the issues you’ve experienced with your Sidekick. I completely understand your frustration. The Sidekick comes with a one-year warranty, while the only device that includes a two-year warranty is our Patriot Power Cells. If there’s anything else we can assist you with, please don’t hesitate to reach out. We're happy to help!

4Patriots からの回答

2025年2月4日

Hi Marty, thank you for your review and feedback on our 3-Month Food Kit + 4 Free 72H. I apologize for any confusion you have about your order. After reviewing your account, I see that you purchased the 3-Month Food Kit + 4 Free 72H on the payment plan for five payments of $139.40 before tax. When you pay in full for the entire order, the shipping charge is not charged. When you set up the payment plan, the shipping fee of $49 is applied to your order. It is stated on the offer page. So your first payment of $192.58 includes the shipping and the first payment of $139.40 plus tax. Your next four payments would be $143.58. You have made three payments of the five as far since your purchase on 11/28/2024. I have also included the link to the offer that was purchased, which lists the cost when you select the payment plan. https://products.4patriots.com/food/3month/checkout. Again, I apologize for any confusion.

4Patriots からの回答

2025年1月20日

Hi Scott, Thank you for your review and feedback. Per FTC guidelines, we are not allowed to hide negative reviews from customers, so all reviews submitted are published. Due to spamming, the ability for anyone to go on our site and leave a review has been disabled. Review requests are sent 14 days after purchase to the customer's email address.

4Patriots からの回答

2025年1月20日

Hi Robert, Thank you for your review! The Patriot Power Generator was designed and developed at our corporate office in Tennessee, and built by a phenomenal manufacturer in China. We ship all orders from our warehouse in Salt Lake City, Utah and our customer support team is based in the U.S. as well. While we make every effort to source products domestically, some product categories, particularly those electronic in nature, are difficult or impossible to find adequate manufacturing in the US. This is not just a cost issue, but a supply chain, engineering, and manufacturing capacity issue. Very few products like computers, cell phones, televisions, etc. are made in the US, and we're not a large enough company to build or re-engineer the appropriate production to do the advanced technology work we source and our customers demand.

We insist that our 4Patriots food products and supplement products are produced in the US. But we're able to do that because the appropriate partners exist today. We also provide meaningful support to important charities that help American Veterans and their families https://4patriots.com/pages/4patriots-donations