The quality of the clothes is great and I've received plenty of compliments during the month of Ramadan. Although, one thing I've come to notice is that pieces from different collections may be descri... もっと見る
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Absolutely LOVE my 5 Pillars gear. Great quality, amazing sale prices, strong meaning. They even replaced one of my items with a similar but more expensive item because they didn’t have my size. Top c... もっと見る
I gotta give 5ivepillars 5 stars if they more stars I’d give them every single star!! The customer service is top notch they personally reached out to me about my order that means they really care ab... もっと見る
企業が回答しました
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
連絡先
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, 米国
- orders@5ivepillars.com
- 5ivepillars.com
4.3
優良
211件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall
Overall, my experience has been wonderful. The product is absolutely beautiful, and you can truly feel the hard work and dedication behind it. It resonates with your soul. Thank you so much!
2025年2月6日
5ivepillars.com からの回答
Salam Julieth! Your words remind us why we do what we do—thank you for your beautiful feedback and continued support. We're so honored to be a part of your experience.
Great Muslim Company! Worth every penny!
Always fast shipping and quality clothing. This is not just a throw together company. They take time and put love into the products. I usually wear a 3x but they run out fast so I ordered a 2x and the fit is perfect! Great craftsmanship! Alhamdulillah life long customer! Just got the “Ma Sha Alla” hat and it’s as good as a new era hat!
2025年1月27日
自発的なレビュー
5ivepillars.com からの回答
Salam Franklin! JazakAllah khair for the kind words and support! It truly means the world to us. We’re so glad the 2X fit worked out and that you’re loving the hat — Alhamdulillah! We're honored to have you as part of the family.
5ivepillars.com からの回答
Salam Davey, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Customer service doesn’t even get back…
Customer service doesn’t even get back to any of the emails you send!
It’s my 3rd time ordering and got the totally wrong order and no info if I’m going to get my order or money back …
2025年1月3日
自発的なレビュー
5ivepillars.com からの回答
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Only complaint I still have not…
Only complaint I still have not received my order and it’s been a long time
2024年12月30日
5ivepillars.com からの回答
Salam Said! Thank you for your patience, and we're truly sorry for the delay. We’d love the chance to make this right — please contact us with your order details so we can help.
My product was never sent and my refund…
My product was never sent and my refund was never sent after I ordered! Nobody even answered my email
2024年12月27日
5ivepillars.com からの回答
Salam Isadore, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Great quality and creative designs
Great quality and creative designs. Bought some items for myself and to gift family and friends. Very happy with this find!
2024年12月22日
自発的なレビュー
5ivepillars.com からの回答
Salam Proma! So happy to hear that! It means a lot that you found something meaningful not just for yourself, but to gift others too. We appreciate you being part of the journey!
Order received timely but damaged to a…
Order received timely but damaged to a Hoodie. Tried to reach out to resolve multiple times but customer service very unresponsive. Hate giving bad reviews but basic customer communication follow up is terrible from company’s perspective. Sad
2024年11月23日
自発的なレビュー
5ivepillars.com からの回答
Salam Asif, we’re truly sorry to hear about your experience with the damaged hoodie. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Loved the clothes so much!
Loved the clothes so much!! Great quality & looks so good on me and my husband. Shipped so fast, was skeptical but will definitely be buying again!
2024年11月4日
5ivepillars.com からの回答
Salam Nakema! Thank you so much. We’re so glad you and your husband loved the pieces — and that we could exceed your expectations. Can’t wait to have you shop with us again!
5ivepillars.com からの回答
Salam Naim, we’re truly sorry to hear about your experience with the delivery of your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
You will receive help if there’s misunderstanding or miscommunication.
My experience was good and I received help when I needed.
2024年10月30日
5ivepillars.com からの回答
Salam Fartuun! We really appreciate your kind words! It means a lot to know you had a positive experience.
Ripped pocket
The pocket on the left side of the shorts was ripped, giant hole seeping through to the bottom
2024年10月2日
5ivepillars.com からの回答
Salam Hadaitullah, we’re truly sorry to hear about your experience with the shorts. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Amazing service! Brilliant quality!
Amazing service!! i received a pair for my birthday in the wrong size sadly. gave them a message on instagram and they helped me out with sending a new one out immediately. Will definitely be ordering again. p.s the arch rug shorts are amazing quality, just go for a larger size for a more oversized fit 😉
2024年10月2日
自発的なレビュー
5ivepillars.com からの回答
Salam Benoit! We’re so glad we could help and make things right! It means a lot to hear you’re enjoying the quality — and great tip on the sizing! Looking forward to serving you again soon.
My Favorite Brand of Clothing
My Favorite Brand of Clothing
Best Quality Garments
Great Prices With Meaning
In Every Item Alhamdulillah 🤲🏼
2023年10月24日
自発的なレビュー
5ivepillars.com からの回答
Salam Javier! Wow — this means so much. We're beyond grateful that you connect with the quality, purpose, and meaning behind our work. Can’t wait to keep creating for you!
Amazing quality for a brand
Amazing quality for a brand. Always have been satisfied with my purchases.
2024年8月30日
5ivepillars.com からの回答
Salam Ramin! We're truly grateful for your continued support — it means everything to know you're consistently satisfied with your purchases.
5ivepillars.com からの回答
Salam Usman! Your support empowers our community. Thank you for choosing to support Muslim-owned.
Don’t buy. Product never even shipped. No response from company
Bought $250 of product over a month ago. Item still hasn’t even shipped. Tried contacting the company multiple times (email; no phone number available) just to inquire about the status - no response despite several attempts!
Bought these items for my brother as a gift, I dont make a lot of money and I can’t even get a refund back. It’s so frustrating
2024年8月29日
自発的なレビュー
5ivepillars.com からの回答
Salam Sean, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
I did not receive my order
I did not receive my order. I reached out to their customer service team twice about it, and haven't heard back.
Update: they responded and I got a refund for my order. It's a trustworthy and legit company - I'm only not going over 3/5 stars bc I never received my order and customer service can be slow is all.
2024年7月27日
5ivepillars.com からの回答
Salam Sue, we are truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
5ivepillars.com からの回答
Salam Troy! Love to hear that! We aim to make every step simple and reliable. Thank you for trusting us.
Excellent Customer Service
I originally left a negative review after receiving two shirts, one of which (the Muhammad Ali Dua shirt) was nothing like what was advertised. I was super disappointed at first. However, Sara from 5ive Pillars reached out to me personally and offered to send a free replacement without requiring any return or exchange. I’ve now received the new shirt, and it’s perfect, exactly what I was expecting. The “All Praise To The Most High Shirt” was already good, and now the replacement for the Muhammad Ali shirt is just as great.
Mistakes can happen, but the way 5ive Pillars handled the situation showed me they truly care about their customers. I’m updating my review to 5 stars.
2024年8月5日
5ivepillars.com からの回答
Salam Qasim, we’re truly sorry to hear about your experience with the shirts that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
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