The quality of the clothes is great and I've received plenty of compliments during the month of Ramadan. Although, one thing I've come to notice is that pieces from different collections may be descri... もっと見る
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Absolutely LOVE my 5 Pillars gear. Great quality, amazing sale prices, strong meaning. They even replaced one of my items with a similar but more expensive item because they didn’t have my size. Top c... もっと見る
I gotta give 5ivepillars 5 stars if they more stars I’d give them every single star!! The customer service is top notch they personally reached out to me about my order that means they really care ab... もっと見る
企業が回答しました
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
連絡先
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, 米国
- orders@5ivepillars.com
- 5ivepillars.com
4.3
優良
211件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5ivepillars.com からの回答
Salam Brenden! Quick, easy, and no issues — just how it should be. Thanks for your support!
5ivepillars.com からの回答
Salam Yvette! We appreciate your kind words — happy you’re loving the sweatshirt!
Top notch product on quality and…
Top notch product on quality and design. Note: sizing for the Malcolm X capsule is oversized so different from standard 5ive pillars sizing.
2023年3月14日
5ivepillars.com からの回答
Salam! We're glad you loved the quality and design. And great point on the sizing — we appreciate you helping others with that note!
It’s been 2 weeks and i still haven’t…
It’s been 2 weeks and i still haven’t received my order. I sent an email to support a few days ago and never got a response.
2023年3月1日
5ivepillars.com からの回答
Salam Zk, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Best Customer Service
Sonia has been absolutely amazing, making sure to go out of her way to provide the best possible customer! Definitely will continue ordering from 5ive Pillars!
2023年2月2日
5ivepillars.com からの回答
Salam Nazeer! We’re happy to hear you enjoyed our customer service! Can’t wait to have you shop with us again.
Products are of an amazing quality
Products are of an amazing quality. Loved my hoodies. Just the duties were a shock.
2022年12月29日
5ivepillars.com からの回答
Salam! Thank you for the feedback. We're glad you loved the hoodies. Looking forward to serving you again!
Love the brand
Love the brand, been buying since 2015, love the Islamic themes behind the clothes. Keep it up.
2023年1月7日
5ivepillars.com からの回答
Salam Basheer! Thank you for your loyalty and support over the years. Looking forward to bringing you more!
Love the material and simplicity of my…
Love the material and simplicity of my hoodie.
2023年1月11日
自発的なレビュー
5ivepillars.com からの回答
Salam Hamza! We're glad you love the material and clean design. Looking forward to your next order!
I love thé style and simplicity and…
I love thé style and simplicity and overall the meaning/ representation of the bracelet however I wish it would stop becoming so loose on my wrist and falling off . Overall it’s an amazing bracelet esp for its price
2023年1月10日
5ivepillars.com からの回答
Salam Ryan, we’re truly sorry to hear about your experience with the bracelet. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Absolutely beautiful pieces
Absolutely beautiful pieces. Great quality. I love everything I received. I also received some freebies which was such a great surprise! And the shipping did not take long at all. I will definitely be back to order some more things I have my eye on!
2022年12月27日
5ivepillars.com からの回答
Salam Bushra! Thank you so much for the lovely feedback! We're happy you loved everything — and glad the freebies were a nice surprise. Looking forward to having you shop with us again!
I have supported this company from the…
I have supported this company from the start, so happy for the creator behind it all and super excited to see what's to come. Amazing representation, we need a Morocco theme soon tho
2023年1月2日
5ivepillars.com からの回答
Salam! Your continued support means the world. We’re thrilled you’re excited for what’s to come. Looking forward to creating more for you!
So inconsistent with customer service…
So inconsistent with customer service and keeping emailing me that they ran out of the size and then tell me they do have it I ordered on thanksgiving and still haven’t got my package I was patience for a while not I feel like they playing games with I just want my order fam
2022年12月13日
5ivepillars.com からの回答
Salam, we’re truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Shipping was quick and quality of the…
Shipping was quick and quality of the T-shirts for my sons and I are excellent!
2022年12月2日
5ivepillars.com からの回答
Salam Ghazanfar! Great to hear the T-shirts and shipping met your expectations. Looking forward to your next order!
5ivepillars.com からの回答
Salam King! Grateful for your kind words and energy. It means a lot to us. Excited to serve you again soon!
5ivepillars.com からの回答
Salam Jibril! We’re glad you appreciate both the quality and the message. Can’t wait to share more with you!
I really wanted the Black hub hoodie
I really wanted the Black hub hoodie. I mean it’s fine that it isn’t available. However, customer service is kinda slow on responding. I mean I should have gotten my stuff by now, however, I haven’t. I was really hoping for getting to wear it.
2022年11月8日
5ivepillars.com からの回答
Salam Aamer, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
As good as it can get
Solid quality clothing, love supporting Muslim owned and run businesses. Keep up the great work
2022年11月8日
5ivepillars.com からの回答
Salam! We appreciate your support and kind words. Proud to serve our community. Hope to serve you again soon!
Unprofessional, shocking service.
Seems like their shop doesn’t exist in the UK. Still waiting on something I bought off their website.
They take a very long time to respond.
I don’t think I’ll be buying from these guys ever again.
2022年10月20日
自発的なレビュー
5ivepillars.com からの回答
Salam Joe, we are truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
5ivepillars.com からの回答
Salam Shirae! Thank you for your kind words. We're happy it’s a perfect fit. Can’t wait to have you shop with us again soon.
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