The desk is solid and good quality. Looks great in my office. The items were shipped separately with multiple tracking numbers, one item was missed from my order however this was quickly rectified and... もっと見る
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Abby provided fantastic support with providing a replacement desktop due to a screw length error and consequential defect. She was prompt and polite in her responses, and provided numerous solutions... もっと見る
Desk is beautiful and extremely well made. So easy to assemble, all the electronics are hidden beautifully under the desk and the small drawer is great for pens, wallet, super happy.
0 stars really as product hasn't arrived Ordered >3 weeks ago. Service is absolutely not as advertised. Outsourced support function. First acoustic screen arrived. Then table arrived without legs. St... もっと見る
企業が回答しました
企業情報
当該企業による記述
9am HOME is the brand revolutionizing the work-from-home experience. Our desks are more than workstations, they are the foundation of balancing a harmonious home and a more efficient work life.
連絡先
Silverwater Distribution Centre 2B, 4 Newington Road Silverwater, 2128, NSW, オーストラリア
- support@9amhome.com
- 9amhome.com
4.2
ほぼ満足
62件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service is appalling
Customer service is appalling. I've reached out five times, via email and chat asking for a tax invoice, having been told that GST is included in the price. They promised one and it did not arrive, and I've received no response to my follow up.
2026年3月3日
9am HOME からの回答
Hi Clare,
Thank you so much for your feedback and for keeping us accountable. First and foremost, we want to sincerely and unreservedly apologize for the initial frustration you experienced. Needing a compliant Tax Invoice for your records and having to follow up five times without a proper response is entirely unacceptable. That communication gap does not reflect our true standards, and we are deeply sorry for the initial delay.
To ensure absolute transparency for you and everyone browsing our store, our leadership team wants to confirm that as soon as our dedicated account success desk caught this system oversight, we took immediate action. We have long since generated and securely delivered your official GST-compliant tax invoice directly to your inbox, and we were so glad to receive your positive confirmation and active replies once the paperwork was sorted.
At 9am HOME, we take tax compliance and our customers' administrative efficiency incredibly seriously. Thanks to valuable feedback from clients like you, we have officially re-engineered our backend store system and launched a brand-new Self-Service Invoice Function:
Instant 24/7 Download: Moving forward, every customer can now download their official tax invoice instantly without waiting for a customer support agent. The second you complete your purchase, a high-visibility download button will appear on the top-left corner of both your Checkout Thank You Page and your personal Order Status Page.
We are so pleased that your specific invoicing issue has been fully resolved, Clare. Thank you again for helping us push for better technology and faster systems to protect all our Australian buyers. If you ever need any further corporate workstation support, please don’t hesitate to contact us at support@9amhome.com anytime.
Warmest regards,
9am HOME Support Team
Honest and Prompt
All interaction with 9AM has been pleasant. I needed a special order and they advised it was possible to mix and match. Only reason I didn't give 5 stars is because when the order was delivered, I didn't receive what was agreed. Although this was rectified within a couple of days, with the replacement delivered, I had to follow up multiple times to have the extra item returned.
2026年2月12日
9am HOME からの回答
Hi Sagar,
Thank you so much for sharing your detailed experience and for highlighting the flexibility of our mix-and-match custom ordering process. We are very pleased to hear that your overall interactions with our team were pleasant and that we were able to quickly rectify the initial delivery mismatch within just a few days.
However, we want to sincerely apologize for the inconvenience and administrative burden placed on you regarding the return of the extra item. Having to follow up multiple times just to coordinate a return courier is entirely unfair to your time, and we appreciate your patience throughout that process.
Our Process Improvements Inspired Directly by Your Feedback:
At 9am HOME, we believe that our responsibility does not end at delivery, and your experience has led to an immediate reform of our reverse logistics protocols. To ensure our future customers never have to spend time chasing return arrangements, we have officially optimized our item retrieval process:
Internal Assessment & Solution Planning: Moving forward, if a delivery discrepancy occurs, our operations and logistics teams will immediately run an internal assessment to evaluate the order details. We will formulate and finalize a complete, tailored collection plan entirely behind the scenes before making contact.
Proactive, Frictionless Resolution: Once the internal plan is fully established, our customer care team will proactively reach out to the customer with a ready-to-go solution. We will handle all freight documentation and pre-arrange the courier collection under our company account, requiring the buyer to do zero administrative follow-up and bear absolutely zero cost.
Thank you again for helping us make our post-delivery infrastructure smoother and more customer-centric. We hope you are thoroughly enjoying your tailored standing desk setup, and we look forward to assisting you again at support@9amhome.com in the future.
Warmest regards,
9am HOME Support Team
Some products are good, customer service leaves a lot to be desired
My drawer arrived broken, and after submitting an enquiry, I haven't heard back from the team or had any acknowledgement of this.
For what I paid for the product, it's disappointing that the drawer was made with very cheap and easy to fracture wood.
The rest of the desk is fabricated from good materials.
2026年1月27日
9am HOME からの回答
Hi Annem,
Thank you for your balanced feedback regarding the desk's design and materials. We are glad to hear the rest of your desk met your expectations, but we want to sincerely apologize for the initial delay in our communication when you reported the damaged drawer. Failing to acknowledge your inquiry immediately is not the standard of service we aim to provide, and we completely understand your frustration during that initial waiting window.
To ensure transparency for you and all customers reading this review, our leadership team ran an immediate tracking audit on your case. We want to clarify that as soon as our escalated support desk caught the system oversight, we bypassed standard protocols and dispatched a brand-new, premium replacement drawer to you, which our courier network logs show as successfully delivered to your doorstep on February 13th.
Since we have not received any further inquiries from you since that delivery, we sincerely hope the replacement drawer is now perfectly integrated into your workstation and serving you well!
What This Means For All Our Customers:
At 9am HOME, we use premium, sustainably sourced wood components. However, natural timber can occasionally suffer from invisible stress fractures during intense transit or rough handling by third-party freight couriers.
Please rest assured: We back every single shipment with an absolute 100% Transit Damage & Quality Guarantee. If any component arrives less than perfect, our policy is to ship out a brand-new replacement immediately at zero additional cost to you. If you ever experience a communication lag, please feel free to ping our high-priority queue directly at support@9amhome.com, and our executive team will pull your request to the top of the line.
Thank you again for helping us refine our response times. If there is anything else we can do to elevate your workspace experience, please reach out to us at support@9amhome.com anytime!
Warmest regards,
9am HOME Support Team
I selected the 9am Robin Pro after…
I selected the 9am Robin Pro after doing some research - it was one of the top rated and the key difference for me was the compact size and the reported easy set up. I purchased directly from 9am - it was cheaper elsewhere but the cheaper price didn't include delivery so what I paid was the best price I could find including delivery. It was shipped very quickly and the only confusion was that the two packages came in seperate deliveries on seperate days - when I checked the emails I could see that this was clearly tracked. The two packages are heavy, so get some help with moving them. As promised, the set up was super easy, though again, have some help standing it up. The sit / stand presets are easy to set up and the desk reminds you with a nudge when it's time to move. I love it!
2025年12月30日
Highly recommended!!
The Dora desk is absolutely beautiful and blew me away honestly!! Sooo glad I got this desk. Was soo easy to essemble and the added light feature is worth it. Love not having to put on room light when I can just walk in and the light comes on itself and I can walk out quickly and it will go off itself. Thank you 9AM! Will be recommending to others for sure.
2025年12月3日
Great experience all around
Great experience all around. Easy ordering, quick delivery. Also when I had an issue with my order (ordered the wrong size), they were super easy to deal with to resolve in a no-fuss manner.
Highly recommended!
2025年11月26日
Great Product, Positive Resolution
The desk itself is great, easy to assemble and stylish design. However, I did not expect to be charged an international transaction fee when purchasing an item within Australia from an Australian seller. When I tried to address this with the company, I was advised to take it up with my bank and that I should have read the fees and charges information on their website. If an Australian company knowingly uses an OS merchant to process their sales transactions then this should be CLEARLY stated upfront. I likely would have purchased the item anyway, but the additional charge did leave a bad impression as this seems to be a known issue.
UPDATE (June 2026): To their credit, 9amhome recently initiated contact to resolve the above issue, and arranged a refund of the fee despite more than 6 months having passed since purchase. I have since found their customer service team to be courteous, responsive and genuinely motivated to address my prior concern. While the initial customer service experience fell short, their follow up has been exceptional and the product itself was always great. I would purchase from 9amhome again in future.
2025年11月24日
9am HOME からの回答
Hi Blinda,
Thank you so much for taking the time to share your honest feedback. We are thrilled to hear that you love the desk itself, its stylish design, and found the assembly process smooth!
During a recent comprehensive review of our historic customer service logs, our senior leadership team flagged your specific case. We realized with great regret that our initial response to your query regarding the international transaction fee was entirely defensive and standard. Telling a valued customer to simply "take it up with their bank" or "read the fine print" is absolutely not the standard of care we stand for at 9am HOME. We want to sincerely and unreservedly apologize for that cold experience—you had every right to feel blindsided.
To provide complete transparency for you and all our future buyers: You are entirely correct. While we are an Australian entity serving our local community, our online store utilizes a globally integrated secure checkout gateway (such as Shopify Payments) to process transactions. Because of how these international routing networks clear funds, certain Australian banks single-handedly levy a "Foreign/Cross-Border Transaction Fee" on the cardholder's side—even though you purchased in AUD within Australia.
This is a known structural challenge for growing brands, and we take full responsibility for not displaying this clearly enough on our checkout page in the past.
Our Structural Changes & Rectification:
Retroactive Full Reimbursement: No matter how much time has passed, we refuse to let you absorb the financial cost of our past lack of upfront clarity. Please kindly email our secure support queue directly at support@9amhome.com with your order details and a quick screenshot of that specific bank fee line. The moment your email arrives, our team will immediately issue a full refund for that international transaction fee back to your original payment method.
We deeply appreciate you keeping us accountable. We look forward to receiving your email at support@9amhome.com so we can make this right for you immediately!
Warmest regards,
9am HOME Support Team
no live tracking
no live tracking, no time of day estimate for delivery.
no notification that item would not be delivered on the advised date.
2025年10月13日
9am HOME からの回答
Hi Aldo,
Thank you for sharing your feedback. We’re very sorry to hear about your delivery experience.
We did send a shipping confirmation email with tracking details once your order was dispatched, but it’s possible it may have gone to the spam or promotions folder. We completely understand how frustrating it can be not to receive real-time updates.
While we always strive to ship orders on time, delivery timeframes can occasionally vary depending on the courier’s schedule and the destination. We sincerely apologise for any inconvenience this may have caused.
If you ever experience any delivery issues in the future, please don’t hesitate to contact us directly via email — our team will be happy to help check the delivery status for you.
Thank you for your understanding and for giving us the opportunity to improve.
Warm regards,
The 9am Support Team
Bad Shipping, Great Chair.
Their customer service is good and the chair that I received is better.
4/5 Stars because their shipping partner was only doing half of what they'd normally do since of dock maintenance. It took over a month to deliver January the 9th to February the 10th and the box was pretty busted up but the chair didn't take any damage.
My experience with the chair has been positive I attached the headrest but it was too low for me and the leg rest was also awkward probably due to my height 192cm (6' 3") but I could remove the headrest and leg rest in a few minutes with a Phillips head screwdriver and the provided Allen key. Arm rests are good in terms of movement and you can take them off if you like with an Allen key, also the tops of the arm rests can be removed if you wear through them but I do not believe you can get replacements.
So far the only wear on my "Newton Computer Gaming Office Home Ergonomic Chair" in dark grey is a tiny bit of the base part where you sit there is a fluffy textured string and a bit of the fluff came off showing the inner string which is white.
2025年9月11日
9am HOME からの回答
Hi Robert,
Thank you so much for taking the time to leave such a comprehensive, highly detailed, and balanced review of your Newton Ergonomic Chair. We are thrilled to hear that you found our customer service good and that the overall build quality and durability of the chair have exceeded your expectations.
We sincerely apologize for the shipping delay you experienced between January and February due to the regional dock maintenance bottlenecks. While third-party freight infrastructure is outside our direct control, we are glad to hear that our heavy-duty protective packaging successfully insulated the chair from any transit damage despite the external box condition.
We appreciate your valuable feedback regarding the ergonomics for your height of 192cm (6' 3"). One of the core engineering tenets of the Newton Chair is its high modularity, and we are glad that our complimentary hardware kit allowed you to easily detach the headrest and leg rest to perfectly customize the frame to your stature.
Regarding Your Maintenance Feedback and Long-Term Peace of Mind:
We read your note about the tiny fluff and the white inner thread exposure on the seating base carefully, and we appreciate you highlighting this after approximately 7 months of continuous use.
A Testament to Durability: Hearing that this is the only minor wear on your dark grey Newton chair after over half a year of high-frequency seating is a fantastic testament to the resilience of our materials. This light cosmetic texturing is a natural characteristic of high-density mesh composites under prolonged friction and will absolutely not compromise the structural integrity, safety, or comfort of your seating base.
Your 2-Year Fabric Warranty Remains Active: Please rest assured that you do not need to worry about this minor cosmetic thread at all for now. Because you are protected by our official 2-Year Upholstered Foam and Fabric Warranty, your investment is fully secured. We recommend that you simply continue to enjoy your chair as normal. In the rare event that this specific area expands or worsens significantly over time, please do not hesitate to reach out to us at support@9amhome.com with your order number. Our team will be standing by to immediately honor your warranty and arrange a proper resolution for you.
Thank you again for providing such an incredible, long-term user review to help other Australian buyers make informed decisions. We hope your Newton chair continues to elevate your daily workspace for many years to come!
Warmest Regards,
9am HOME Support Team
Great product, prompt service, "dark oak" is chocolate toned, not black.
Quick shipping and prompt customer service from 9am home when one of the packages didn't arrive. The desk is very high quality and relatively easy to assemble. That said, set aside 2 - 3 hours to put it together. My only disappointment, and reason for 4 stars, is that the "dark oak" colour is chocolate brown. The swatch online is more suggestive of a black tone to the oak so I probably would have chosen a different desk if this was more clear in the product description.
2025年8月4日
9am HOME からの回答
Hi, dear Lyndal
Thank you for your positive feedback on our product quality, shipping, and service. We’re glad to hear your desk arrived safely and that the assembly process went smoothly.
We truly appreciate your comments regarding the “dark oak” colour. We understand how important accurate colour representation is when making a purchase, and we’re sorry the tone didn’t fully match your expectations. Your feedback is valuable, and we’ll review our product images and descriptions to ensure they more accurately reflect the actual finish.
Thank you again for choosing 9am HOME, and we hope you enjoy your new desk for many years to come.
Kind regards,
The 9am HOME Support
9am HOME からの回答
Hi, dear L
Thank you for your support and kind words! We're delighted to hear that you were satisfied with our service and the prompt delivery. If there's anything else we can help with, we're just a message away!
Best Regards,
The 9am HOME Support
Buy it NOW!
Great communication, shipping times, & the actual desk was better than I could have imagine! I love it so much.
2025年6月12日
9am HOME からの回答
Hi, dear Nat
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new 9am Home desk. Wishing you many productive and comfortable days ahead at your new workspace!
Best Regards,
The 9am HOME Support
Nicely looking and ergonomic
I love my new 9am home desk which is white and solid ash desktop. It has rounded corners and edges, warm on touch, stable solid and works perfectly fine.
Drawers and cable case make the difference too
2025年6月5日
9am HOME からの回答
Hi, dear Oleksii
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new 9am Home desk. It’s great to know the drawers and cable management are making a difference too. Wishing you many productive and comfortable days ahead at your new workspace!
Best Regards,
The 9am HOME Support
9am HOME からの回答
Hi, dear Lisa
Thank you for your support and kind words! We're delighted to hear that you were satisfied with the quality and the prompt delivery. If there's anything else we can help with, we're just a message away!
Best Regards,
The 9am HOME Support
Delivery guy is rude
Delivery guy is rude. He is not helping n terrifying. Refuses to help at all.
2025年6月5日
9am HOME からの回答
Hi, dear Winnie
Thanks for your support to 9am HOME. We're truly sorry to hear about your experience with the delivery service. This is not the level of service we expect from our logistics partners. We take your feedback seriously and will report this to the courier company for immediate follow-up.
If there’s anything else we can do to assist you, please don’t hesitate to contact us directly.
Best regards,
The 9am HOME Support Team
Raven Gaming Desk
Items arrived on time, adequate communication from 9am Home. There was some issues during installation but was resolved promptly.
2025年6月3日
9am HOME からの回答
Hi, dear WL Tan
Thank you for your feedback! We're glad to hear your Raven Gaming Desk arrived on time and that our team was able to promptly assist you with the installation issue. If you need any further support or have questions in the future, feel free to reach out—we’re always happy to help!
Best Regards,
The 9am HOME Support Team
Great product but quite disappointed…
Great product but quite disappointed with the delivery service....
2025年5月7日
9am HOME からの回答
Hi, dear Minh
Thanks for your support to 9am HOME and glad to hear that you are satisfied with our desk.
May I know what is wrong with the delivery? Is there any delay or wrong delivery to your address?
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Stunning desk, in looks and functionality. Assembly was long and frustrating. Absolutely worth it in the end though.
This is a beautiful, solid product that looks so nice in my home and functions as described - very, very happy with this desk. I removed a star ONLY because of the very poor instructional booklet provided, and no searchable assembly video on their website or YouTube. The booklet is very short on detail and thus the desk took me many hours to build over a weekend. It is worth the hassle, but it doesn't need to be such a hassle - the instructions need MORE written detail to accompany the images. It's all very vague. The desk itself is a 5 out of 5 though!
2025年4月29日
9am HOME からの回答
Hi, dear Hannah
Thanks for your support to 9am HOME and glad to hear that you are satisfied with our products and look forward to your next order.
We are sorry for the trouble in assembly, but we are trying to make it clear and provide the installation video now; we will update them in the next months.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Unstable at Mid-Height & Odor from Desk Legs
I recently purchased the Robin Pro desk. While the desktop itself is of good quality with no noticeable odor, the desk becomes unstable when rising to around 120cm. Additionally, there’s a strange smell coming from the desk legs, which is quite noticeable. I hope this can be addressed in future versions.
2025年3月7日
9am HOME からの回答
Hi, dear Zihan
Thanks for your support to 9am HOME.
We are sorry to cause your unpleasant shopping experience, this desk can bear up to 125KG and remain stable during lifting. Our desk legs are made of cold-rolled steel and high-quality paint, and there is no odour under normal circumstances.
But we attach great importance to your opinions and will feedback this situation to the product department for inspection and improvement. Thank you for your support.
If you have any other questions, please feel free to contact us.
Best Regards,
The 9am HOME Support Team
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